I'm a ticket buyer
53 articles
- I can't find my order confirmation email
- How do I access my digital ticket?
- Can I save my tickets to my Apple or Google Wallet?
- Do I need to create an account on Humanitix?
- My order confirmation email says tickets will be available at a later date
- How do I apply for a companion card or carers ticket?
- Can I send my ticket to another person?
- I entered an incorrect email address for my order
- Can I add another ticket to my existing order?
- Can buyers add the event to their calendar?
- I want to request a refund
- I can't find my refund
- I paid with Afterpay when do I get my refund?
- I paid with ZipPay when will I get my refund?
- Does Humanitix process refunds or the event host?
- I want to cancel my tickets
- My refund was processed to a cancelled card or account
- My refund was smaller than expected
- How long do refunds take?
- How to submit a refund request through refund protection
- Troubleshoot checkout issues
- Does Humanitix take phone bookings?
- Can I buy tickets from a 3rd party and not on Humanitix?
- Do I need to create an account as a ticket buyer?
- I received an offer of tickets through the waitlist but the tickets are now sold out?
- What is 3DS, MasterCard SecureCode or Verified by Visa?
- How to resell your ticket on Humanitix
- What is Humanitix resale? Is it safe?
- What are the fees for reselling a ticket on Humanitix?
- I've resold my ticket through Humanitix. When do I get a refund?
- Can I resell a ticket if I wasn’t the purchaser?
- My resale ticket is showing as "pending" and is no longer available. What does this mean?
- Is Humanitix resale available for all events?
- My digital ticket says “disabled by the event host”. What does this mean?
- How do I know when my ticket has been resold?
- How do I remove my ticket from resale?