If you have duplicate charges on your card relating to a Humanitix purchase, it could result from an accidental 'double-purchase' or an erroneous double-charge.

Any charges that have resulted from a system error will be refunded. However, please note that purchasing multiple orders - even by accident - may not be eligible for a refund and are subject to the discretion of the event host and event refund policy.

If you have received two separate confirmation emails and Order IDs, you have made two separate orders. This is not considered a 'double-charge'.

You must contact the event host to request a refund/cancellation of the second order. These are processed at the discretion of the event host and their refund policy.

Accidental double-bookings may not be eligible for a refund.

Send a refund request to the event using the Contact Host button on your confirmation email or the event page.

How to request a refund from an event host

'Duplicate' charges may sometimes arise from a 'pre-authorisation' on your card.

These appear as "pending" transactions in your account. Pre-authorisations may arise from your card issuer or a previously failed attempt.

In most scenarios, pre-authorisations will 'disappear' from your account within 2-7 business days if the order was not successful.

If you did not receive a separate confirmation email for your duplicate charge, please wait until the charge changes from "pending" to "complete" before getting in touch.

If both charges on your card are "completed" and you have only received one confirmation email from Humanitix, then please get in touch with the Humanitix support team:

Please have all details of the transactions including a screenshot (if possible) to help us resolve this for you as fast as possible.