All refunds are actioned by event hosts.
Humanitix does not action refund requests on behalf of event hosts.
For updates on your refund request or to submit a refund request you must contact the event host directly using the Contact Host button on your order confirmation email or the event page.
If you have received a refund confirmation email from Humanitix but are yet to receive a refund in your account, it could be due to one of the following reasons:
Refund was processed too recently
Most refunds take between 2-5 business days from the receipt of the refund confirmation email. However, please note that this may vary between different banks and card issuers and may take up to 10 business days. We recommend waiting this full period before reaching out to the event host.
Unfortunately, Humanitix does control the time it takes for a refund to be processed.
Check you are looking at the correct account
Many missing refunds can be explained because buyers are looking at the wrong account that was used for the original purchase.
Find the order confirmation email sent to you after your purchase which will confirm the payment method and/or the last 4 digits of the card used (if paid via credit/debit card).
Try to locate the original debit from Humanitix in your account statement - this is the same account the refund will be processed to
Try searching for "Humanitix" or the exact refund amount in your bank/card account.
Check the correct amount or timeframe
Almost all refunds will appear in your account within 10 business days of the refund confirmation from Humanitix. Ensure you are checking your account within this timeframe.
Refer to your refund confirmation email for the exact refund amount that was processed to your account.
This amount may differ if you have paid with an international/foreign currency card.
The original transaction has been "reversed"
In some cases, if a refund was processed close to your original purchase date, then this refund will be actioned as a "reversal". In the case of a reversal, you won’t see a 'credit' issued on your bank statement, but instead, the original charge disappears.
Check to see if you can locate the original charge (debit) from Humanitix. If you cannot locate this, you have not been charged.
If your account has been closed or cancelled...
If you have received a refund confirmation notification from Humanitix then your refund request has been successful, the refund has been accepted by your bank/card issuer and will appear in your account after the processing period.
If the bank account or card that you had used for the original transaction is no longer active i.e. closed or cancelled then you will need to get in touch with your bank or card issuer. In these cases they typically hold onto these funds and can redirect them to an account of your choosing. Provide them with all the details of your refund including the card number.
If a refund could not be processed to your account, you would have recieved refund notification email from Humanitix and likely would have been contacted by the event host to arrange an alternative refund method.
If you have paid via ZipPay...
If you have paid via ZipPay your refund may have been credited to your outstanding balance in your ZipPay account. You can request any amounts in credit in your ZipPay be transferred to an account of your choosing.
Please log into your ZipPay account for reference of your refund.