All refunds are actioned by event hosts.
Humanitix does not action refund requests on behalf of event hosts.
For updates on your refund request or to submit a refund request you must contact the event host directly using the Contact Host button on your order confirmation email or the event page.
If you have received a refund confirmation email from Humanitix but are yet to receive a refund in your account, it could be due to one of the following reasons:
Your refund was processed too recently
Most refunds take between 2-5 business days from the receipt of the refund confirmation email. However, please note that this may vary between different banks and card issuers and may take up to 10 business days. We recommend waiting this full period before reaching out to the event host.
Unfortunately, Humanitix does control the time it takes for a refund to be processed.
You are looking at the wrong account
Many missing refunds can be explained because buyers are looking at the wrong account that was used for the original purchase.
Find the order confirmation email sent to you after your purchase which will confirm the payment method and/or the last 4 digits of the card used (if paid via credit card).
Try to locate the original debit from Humanitix in your account statement - this is the same account the refund will be processed to
Try searching for "Humanitix" or the exact refund amount in your bank/card account.
You are looking for the wrong amount or timeframe
Almost all refunds will appear in your account within 10 business days of the refund confirmation from Humanitix. Ensure you are checking your account within this timeframe.
Refer to your refund confirmation email for the exact refund amount that was processed to your account.
If you have paid via ZipPay...
If you have paid via ZipPay your refund may have been credited to your outstanding balance in your ZipPay account. You can request any amounts in credit in your ZipPay be transferred to an account of your choosing.
Please log into your ZipPay account for reference of your refund.