Buyers can add the event to their calendars (e.g. Gmail, Outlook, Apple) using the add to calendar link found on the event page and/or their order confirmation email after they have registered. This link automatically appears by default for all events.
Some email providers, such as Gmail, will automatically add the event to a buyer's Google calendar after they have received their order confirmation email.
All other email clients, such as Outlook, Yahoo, Apple, etc., will need to manually add the event to their calendar using the options provided.
This functionality has been removed by many email clients and is not controlled by Humanitix.
Add a custom message to the "Add to Calendar" description
When a buyer adds the event to their calendar app, the basic event details, such as event name, date, and location, will automatically load.
You can add a custom message that will appear in the "description" of their add to calendar link.
Navigate to the comms > messages > calendar description page via the left-hand menu while managing your event.
There are two fields you add a message to:
Visitor "add to calendar"
This custom message will be added to the calendar of anyone who uses the link on the event page. We do not recommend putting any message in here that would be relevant only to registered attendees, e.g. "Thank you for registering!"
Attendee "add to calendar"
This custom message will be added to the calendar of any who uses the link on their confirmation page and/or order confirmation email. They must be a registered attendee to see this message.
How to remove the add to calendar option for buyers
If you do not want to give buyers the ability to add the event to their calendar, navigate to the advanced > settings page on the left-hand menu while managing your event.
This will remove the add to calendar link from the event page and their order confirmation email.
Commonly asked questions
Will changing the event date and time update a buyer's calendar?
Will changing the event date and time update a buyer's calendar?
No. Updating the event date and/or time will not automatically update any calendar entries that a buyer may have saved using the "add to calendar" option. This is a static calendar file.
We recommend notifying all buyers using an email campaign of the event date change.
In your email message, you can include the @AddToCalendar personalised shortcut as a handy link for them to add an updated calendar entry.
Can I apply a custom calendar description to different ticket types?
Can I apply a custom calendar description to different ticket types?
No. Custom messages for calendar descriptions will apply to all ticket types within an event. You cannot set custom calendar descriptions based on different ticket types that a buyer registers for.