Humanitix is an event ticketing platform that allows event hosts to create and manage their own events and sell tickets directly to you (the buyer).
Humanitix does not directly manage the events hosted on our platform. Humanitix does not action any refund or cancellation requests on behalf of event hosts without their direction, unless in cases of double-charges due to a system error.
You should always refer to the event's refund policy as found on the event page.
If you still need to request a refund for any circumstance, such as a change of mind, illness, weather, or event cancellation, you will need to contact the event host directly.
How to contact the event host for refunds
To send a message to the event host, use the Contact Host button found:
On the Humanitix event page
In your Humanitix order confirmation email, you received after your purchase
Please be patient when receiving a response from event hosts, as they may be managing many enquiries in the lead up to an event.
If you have not received a reply from the event host, we also recommend contacting them through any linked website or social media platform, such as Facebook or Instagram. There may be more contact options listed elsewhere than on the Humanitix event page.
Humanitix cannot provide any other contact details for an event host other than those listed on the public Humanitix event page.
Exceptions and special cases
In almost all cases, Humanitix does not process refunds directly unless specifically agreed upon under certain exceptional scenarios. For most events, the primary and initial point of contact for any refund-related queries will always be the event host.
If you require further assistance and cannot get in touch with the event host, you may reach out to Humanitix's support team for guidance. However, Humanitix’s ability to intervene may depend on specific agreements with the event host.