Humanitix serves as a platform for event hosts to manage their events, including ticket selling and attendee management.

Refunds for events, whether due to cancellations or other circumstances, are handled by the event hosts. Humanitix does not directly manage events or their associated refund processes. The event host is fully responsible for processing refund requests and managing refunds for attendees.

If you need to request a refund, you should contact the event host directly. This can be done using the 'Contact Host' button, which is accessible through:

Using this option will send a message directly to the event host managing the event.

Please be patient when receiving a response from event hosts, as they may be managing many enquiries in the lead up to an event.

If you have not received a reply from the event host, we also recommend contacting them through any linked website or social media platform, such as Facebook or Instagram. There may be more contact options listed elsewhere than on the Humanitix event page.
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Humanitix cannot provide any other contact details for an event host other than those listed on the public Humanitix event page.

In almost all cases, Humanitix does not process refunds directly unless specifically agreed upon under certain exceptional scenarios. For most events, the primary and initial point of contact for any refund-related queries will always be the event host.

If you require further assistance and cannot get in touch with the event host, you may reach out to Humanitix's support team for guidance. However, Humanitix’s ability to intervene may depend on specific agreements with the event host.