Refund responsibilities for events hosted on Humanitix
Humanitix serves as a platform for event hosts to manage their events, including ticket selling and attendee management.
Refunds for events, whether due to cancellations or other circumstances, are handled by the event hosts. Humanitix does not directly manage events or their associated refund processes. The event host is fully responsible for processing refund requests and managing refunds for attendees.
How to contact the event host for refunds
If you need to request a refund, you should contact the event host directly. This can be done using the 'Contact Host' button, which is accessible through:
The bottom of the event listing on the Humanitix platform
The confirmation email you received at the time of ticket purchase
Using this option will send a message directly to the event host managing the event.
If you're not receiving a reply from the event host we would also recommend searching for their direct website outside of Humanitix and any social media pages such as Facebook or Instagram they manage in order to get in touch. There may be more contact options listed elsewhere then the Humanitix event page.
Humanitix cannot provide any other contact details for an event host other than those listed on the public Humanitix event page.
Exceptions and special cases
In general, Humanitix does not process refunds directly unless specifically agreed upon under certain exceptional scenarios. For most events, the primary and initial point of contact for any refund-related queries will always be the event host.
If you require further assistance and cannot get in touch with the event host, you may reach out to Humanitix's support team for guidance. However, Humanitix’s ability to intervene may depend on specific agreements with the event host.