There are a few different payment gateways that can affect how your ticket buyers will pay for their purchase and/or how you will receive your ticket sales. By default, all AUD, USD and NZD events will be managed by the Humanitix payment processing system. Read on to see what options work for you.
To change or add your payment options:
Select your event via the events tab on the top menu bar
Click payments and fees > gateways
Humanitix payments
Primary gateway
Available for events running in AUD, NZD and USD currencies only.
Events in all other currencies will need to integrate Stripe. Read below for more information.
The easiest and most affordable option for you.
Payment methods via Humanitix payments
*PayPal Pay in 4 is not available on Humanitix
Event payouts are automatically made within 5 business days after the event’s completion date to your nominated bank account.
Payment processing fees and booking fees are all inclusive, and by default, passed onto the ticket buyer
No extra transfer fees
Process refunds easily through the Humanitix platform at any time, as long as the event has not been paid out.
Surcharges (Amex, Paypal) are always passed on to the Buyer and can not be absorbed by the Host.
🥰 Sounds great? There is no need to do anything except ensure your bank details are up-to-date.
Check out our guide on adding and editing your bank account
Stripe
Primary gateway
Need funds before the event?
Stripe is a global leader in payment processing allowing event hosts of all sizes to accept ticket sales straight into their Stripe account or bank account.
Stripe replaces the Humanitix payment gateway. All ticket sales go directly into your Stripe account and are not managed by Humanitix
Setup takes less than 5 minutes and allows you to access ticketing revenue prior to your event to help with event cash flow and expenditure. With our native integration, you are only a few clicks away from seeing your ticket sales streaming in.
Receive ticket sales as they roll in directly into your bank account* or choose from a range of payout schedules that suit your needs. Find out more about Stripes payout details here
Process refunds through Humanitix. Note: Stripe’s fees are non-refundable
As a third party, Stripe charges additional fees for its services. These fees are deducted from your revenues before Stripe settles the payout into your account.
Stripe's fees vary by currency. Head to https://stripe.com/ and navigate to their pricing page for their latest fee structures
😎 Looking good? Check out our guide on connecting Stripe to your events here
Sign up with a free Stripe account today here
❓ Do I need an ABN to register with Stripe?
No! When registering for your Stripe account select the Individual / soletrader option as your business details and state you do not have an ABN
* Refer to Stripe for waiting periods
Afterpay
Additional gateway
An easy buy now, pay later solution available at a competitive rate 💰
Afterpay can be easily enabled for your event to offer buyers who don’t currently have the cash on hand the chance to experience what you have to offer!
Payments made via Afterpay are handled by the Humanitix Payment Gateway. They will NOT be credited to a connected Stripe account.
Ticket buyers can make a free Afterpay account or use their existing account
Tickets can be purchased and paid for over a 6-week plan, paying no interest - or fees if payments are made on time. See more about how Afterpay works here
Afterpay default spending limits start at around $500 and can be increased through responsible spending on their platform
You receive the full ticket sales as per our Humanitix payment processing timelines (see above).
To enable Afterpay for your event:
Manage your event
Navigate to payments and fees > gateways on the left-hand menu bar
Click setup on the Afterpay gateway
❓ Do I need an Afterpay account?
No! With our integration, you do not need to register for an Afterpay account yourself.
❓ I’ve enabled Stripe. Will Afterpay ticket sales go into my Stripe account?
No. Ticket sales through Afterpay do not go through your Stripe account and are settled separately and paid out at the end of the event completion date. You must nominate a bank account on your Humanitix event to receive these funds.
❓Where can Afterpay be used?
Afterpay is available for use in Australia, New Zealand and the United States.
❓What fees are involved?
Afterpay charges a fee for all orders processed using the Afterpay gateway. This fee is debited from your ticket sale before being paid out from Humanitix. See relevant fees below:
AUD events: 3.5%
NZD events: 5%
USD events: 5%
The Afterpay fee does not affect orders transacted otherwise (such as normal credit card transactions) and has to be absorbed at all times. This means you cannot customise for the Afterpay fee to be passed on the same way you can with your event fee setting.
ZipPay
Additional gateway
Zip now, pay later. Offer easy payment plans to your attendees
ZipPay is an easy-to-use credit card facility that buyers can use to register for your event and make scheduled payments over time. These payments are managed between the attendee and ZipPay directly, meaning less work for you!
Payments made via Afterpay are handled by the Humanitix Payment Gateway. They will NOT be credited to a connected Stripe account.
Buyers register for a free ZipPay account with a $1000 line of credit
ZipPay appears as an alternative payment option during checkout. Attendees are prompted to log into their account to finalise the transaction.
Buyers make regular payments on their own terms to their ZipPay account.
See more on how ZipPay works hereYou receive the full ticket sale upfront as per our Humanitix payment processing timelines (see above).
To enable ZipPay for your event:
Manage your event
Navigate to payments and fees > gateways on the left-hand menu bar
Click setup on the ZipPay gateway
❓ Do I need a ZipPay account?
No! With our integration, you do not need to register for a ZipPay account yourself.
❓ I’ve enabled Stripe. Will ZipPay ticket sales go into my Stripe account?
No. Ticket sales through ZipPay do not go through your Stripe account and are settled separately and are paid out at the end of the event completion date. You will need to nominate a bank account on your Humanitix event to receive these funds.
❓Where can Zip be used?
We currently have Zip available in Australia and New Zealand - USA coming soon!
❓What fees are involved?
Zip charges a fee for all orders processed using the Zip gateway. This fee is debited from your ticket sale before paid out to you from Humanitix. See relevant fees below:
AUD events: 3%
NZD events: 4%
The Zip fee does not affect orders transacted otherwise (such as normal credit card transactions) and has to be absorbed at all times. This means you cannot customise for the Zip fee to be passed on the same way you can with your event fee setting.
Invoicing
Additional gateway
Offer an alternative to online (credit card) payments. The perfect solution for businesses and schools.
By enabling invoicing for your event, attendees can make bank transfers or cheque payments to your nominated bank and business details. Invoicing appears as an alternative payment option. The Humanitix system lets you easily manage these payments as they start to come into your account.
Attendees pay directly into your bank account or provide a cheque as per your instructions
Customise who can pay by invoice by giving access through a unique link
Humanitix can automatically send out invoices on your behalf or choose to generate these invoices yourself manually.
Keep track of payments via the orders > paid by invoice page of your event to mark as paid on orders where payments have been received.
To enable Invoicing for your event:
Manage your event
Navigate to payments and fees > gateways on the left-hand menu bar
Click setup on the Invoicing gateway
Complete your desired settings, business information, and nominated bank account
Check out our full guide on enabling invoicing for your event
Apple Pay
Available only for AUD, NZD, USD events via Humanitix payments
Not available as a payment method for events connected to Stripe
Apple Pay appears as an additional payment option at checkout for paid orders
Apple Pay is a digital wallet that stores debit and credit cards in a users Apple Account
> Learn more about Apple PayCustomers are prompted to login into their Apple account and complete the transaction using their saved card details
Integrated with the “Humanitix Payment Gateway” - funds are paid out exactly the same as other card transactions, 2 business days after the event date
There are no extra fees or charges to the host (you), or the ticket buyer
ApplePay will automatically appear wherever it is available - you do not need to enable it
Google Pay
Available only for AUD, NZD, USD events via Humanitix payments
Not available as a payment method for events connected to Stripe
Google Pay appears as an additional payment option at checkout for paid orders
Google Pay is a digital wallet that stores debit and credit cards in a users Google Account
> Learn more about Google PayBuyesr are prompted to login into their Google account and complete the transaction using their saved card details
Integrated with the “Humanitix Payment Gateway” - funds are paid out exactly the same as other card transactions, 2 business days after the event date
There are no extra fees or charges to the host (you), or the ticket buyer
Google Pay will automatically appear wherever it is available - you do not need to enable it
PayPal
Available only for AUD, NZD, USD events via Humanitix payments
Not available as a payment method for events connected to Stripe
PayPal “Pay in 4” is not available on Humanitix
Buyers are prompted to login into their PayPal account to complete the transaction
Integrated with the “Humanitix Payment Gateway” - funds are paid out exactly the same as other card transactions, 2 business days after the event date
There are no extra fees or charges to the host (you)
Buyers will incur a surcharge which is communicated to them during checkout
PayPal will automatically appear wherever it is available - you do not need to enable it