You can create multiple bank accounts within your Humanitix account and nominate them to individual events. You can also set a default bank account that will apply to all future events.
To prevent delays in your event payout, Humanitix strongly recommends:
You have nominated a bank account for your event(s)
The bank account details provided are correct
Note: For security, only the account that owns an event (by creating the event or transferring ownership) can add or update the bank account.
If someone has given you access to an event, you cannot add or update the bank account for that event.
Payouts and Stripe:
A bank account in Humanitix is only required for ticket sales transacted via the Humanitix Payment Gateway.
If you have connected Stripe, your ticket sales will go directly into your Stripe account and will not be managed by Humanitix.
You must ensure you have provided your bank details in your Stripe dashboard.
* Humanitix always manages Afterpay and ZipPay sales (where available) and are not paid into your Stripe account
How to add a new bank account to your event
Event payouts must be paid to a bank account in the event’s selected currency.
For example, an event charging AUD must be paid to an AUD bank account.
To add a create a bank account for an event:
Manage your event via the events tab
Navigate to payments and fees > settings via the left-hand menu bar
Click + create new bank account and enter your account details
Click save in the bottom right
Bank accounts created on an event level are saved to your account and can be found via the account > my account > bank accounts page
You can only nominate one bank account for each event.
Ticket sales are paid out in a lump sum per event/event date and cannot be split between bank accounts.
How to add additional bank accounts to your Humanitix account
You can create multiple bank accounts which can be nominated individually for each of your events.
Navigate to account > my account > bank accounts from the top menu.
Click + add account to add a new bank account
How to nominate a different bank account for an event
If you have created multiple bank accounts in your Humanitix you can nominate a particular account for each event. To change the bank account linked to an event:
Manage your event via the events tab
Navigate to payments and fees > settings
Select the right bank account from the dropdown
Click save
How to edit a bank account
To edit an existing bank account, navigate to account > my account > bank accounts on the top menu bar
Click the edit ✏️ under the actions column to the right of your account
Updating a bank account will update on all events nominated with that account
How to delete a bank account
To delete an existing bank account, navigate to account > my account > bank accounts from the top menu.
Click delete 🗑️ under the actions column to the right of your account
Why can't I delete a bank account?
If a bank account is nominated to an event you will need to connect another bank account to those events before you can delete it
Change the default bank account for all events
Your first bank account will automatically be set as the default bank account
Your default bank account is the account that will apply automatically to every new event you create.
To change your default bank account:
Navigate to account > my account > bank accounts
Click make default next to your chosen account
Setting a default bank account only applies to new events
If you have existing events before you have created a bank account or set a new default you will need to manually connect your desired bank account (see below)
How to nominate a different bank account for an event
To change the bank account that is nominated for a specific event:
Manage your event via the events tab
Navigate to payments and fees > settings
Select the right bank account from the dropdown
Click save
Commonly asked questions
Can you split an event payout to multiple bank accounts?
No, event payouts cannot be split into different bank accounts. Payouts are made in lump sum to the single bank account nominated for an event.
My event has been paid out to the wrong account
If you believe an event has been paid out to a wrong account please contact the Humanitix support team as soon as possible via the messenger after logging in or via [email protected].
If you believe your account details are incorrect, please ensure you update these details immediately on your Humanitix event.
While there is no guarantee, payouts to incorrect bank details will typically "bounce back" to Humanitix within 1-3 business days. The Humanitix team can reprocess a payout to the correct bank account once funds have been returned. Humanitix can only process payouts to the account nominated for the event within the Humanitix console.
If your event payout has been transferred into an active account, the funds have been received. You will need to contact the bank account owner or manage the transfer of funds, if possible.