You can enable invoicing as an alternative payment method for your event. Buyers can choose and reserve their tickets but can opt to receive an invoice with your bank details and/or cheque payment details so they can pay later.
You can also use Humanitix to track and manage the payment of these invoices helping you ccommodate larger businesses, organizations, and school purchases!
How to enable invoicing as a payment method
Manage your event via the events tab
Navigate to payments and fees > gateways
Select set up on the Humanitix invoicing option > enable invoicing
Follow the prompts to complete your business details including Business ID and address
Toggle on bank transfer and select your bank account
If you have not created a bank account yet do so via account > my account > bank accounts
A buyer will receive a confirmation email with an invoice with your payment details after they have registered for your event
Optional: Allow cheque payments by toggling on cheque
Optional: Add a logo to the buyer’s invoice
Pay-by-link for events running in AUD
If your event is running in AUD, we have launched an integration with Volt to facilitate pay-by-link bank transfers. Buyers can checkout using the invoiced gateway and pay securely via link in minutes.
Funds are held with Humanitix and order payment statuses are updated automatically, avoiding the admin to check if payments have been received.
Contact the Humanitix support team if you would like pay-by-link invoices enabled for your event(s)
Choose to send out your own invoices manually
Are you using your own invoicing software such as Zoho, Xero?
Toggle on send invoices manually
Buyers will receive a confirmation email after registering stating that you, the host, will be in touch with an invoice. Draw up an invoice with your preferred software and forward it to the buyer using their contact details found on the reports > paid by invoice page.
Control who can pay via invoice
You can restrict access to the invoice payment method to only those with a unique link that can be shared with them to complete their purchase. All other buyers visiting the event page will only see credit card as an available payment option.
Invoicing enabled via a unique link only
Toggle ON only allow invoices via a link
Copy and share the invoice-enabled event page link that appears below
Pay by invoice will appear as an alternative payment option for only these unique link holders
Invoicing available for everyone
Toggle OFF only allow invoices via a link
Pay by invoice will appear as a payment option for all attendees during checkout
Choose to send tickets before or after payment
By default, tickets are not sent in the confirmation email to the buyer in addition to their invoice. This ensures you have received funds before giving them access to the event. Tickets must be sent manually once you have confirmed the payment has been made.
Send tickets to an invoiced buyer after payment
Locate the order via reports > paid by invoice
Click actions > mark as paid
You will be prompted to resend tickets. They will receive a new confirmation email with their ticket link.
Send tickets immediately after checkout
Toggle on tickets sent after checkout
Buyers will receive a confirmation email with their invoice as well as their ticket link
Make sure you have received payments from all ticket holders as Humanitix cannot see payments made into your own bank account. Read on to see how we can help keep track of payments.
Track and manage orders paid via invoice
All orders paid via invoice are found under the reports > paid by invoice page. These can also be viewed on an event level under orders / refunds > paid by invoice.
On each order click Actions to do the following:
Resend invoice
Resend the invoice to the buyer. The buyer will receive a confirmation email with an invoice with your payment details.
Resending the invoice will not resend the tickets to the buyer if you have chosen not to send tickets immediately after checkout.
Download invoice
Download a PDF copy of the buyer's invoice they received.
Resend tickets
Resend an order confirmation email to the buyer. This will include the invoice and a link to their digital tickets. If you do not wish to give access to their tickets prior to their payment we recommend downloading the invoice and resending it manually.
Cancel/refund... an invoiced order
If a paid order must be cancelled and/or refunded, you can generate a refund confirmation email to the buyer by selecting refund/cancel... This order will also be reflected on your reporting as refunded.
Note: Since Humanitix has no access to these funds nor the buyer's bank account details, no monies will actually be transferred. It is up to you to arrange the refund with the buyer directly.
Mark as sent
If you are sending out invoices manually then you can keep track of what invoices have been generated and delivered to each buyer in Humanitix.
Mark as paid
If a payment has been made into your account. The financial status of the order will need to be manually changed from requires payment to paid. You will also be able to then send a new confirmation email with access to digital tickets (if applicable).
Remove invoice
This will completely remove/cancel an order. All tickets will be cancelled and "earnings" removed from your reporting. This order will also be removed from the "Paid by invoice" report. This should be reserved for orders that have never been paid and/or were made in error. Please note this is final and cannot be undone.
Commonly asked questions
How does Humanitix collect the booking fees for invoiced orders?
Yes, invoiced orders, by default will attract the same booking fee as all online (credit card) orders. Since buyers will be paying invoices directly to you (inclusive of any booking fees) these booking fees will be deducted from your final payout of any online orders after the conclusion of your event.
Can I remove tickets or add tickets to an existing invoiced order?
Tickets cannot be added to an existing order but can be cancelled / removed and a new invoice generated for the buyer.
Locate the invoice under reports > paid by invoice
Click actions > mark as paid
Click Refund / Cancel tickets
Check the ticket item you wish to remove and put in the right refund amount to adjust the total of the invoice;
Uncheck the send refund confirmation email box to avoid confusion, as no refund is being supplied.
If a buyer requires new or additional tickets, they must complete a new transaction on the event. You can remove their original invoice/order if they have made no payment, and direct them to make the correct transaction, including all desired tickets.
Can I add a custom message or wording to the invoice a buyer receives?
Unfortunately, you cannot add any custom messaging, text, or change the default wording that appears on the invoice a buyer receives.