Skip to main content
All CollectionsI'm a ticket buyerCard charges
Why did I get charged a higher booking fee?
Why did I get charged a higher booking fee?
Updated over a week ago

There are two reasons why you may have been charged a higher booking fee than expected by Humanitix:

1. You paid using an American Express (Amex) card

As a buyer, if you paid with an Amex card at checkout, you will pay an additional charge on top of the order total. This is also known as an Amex Surcharge.

  • For AUD and NZD events, the Amex Surcharge is 1.1%.

  • For USD events, the Amex Surcharge is 1.5%.


2. You paid using PayPal

As a buyer, if you paid for your order through your PayPal account at checkout, you will pay an additional charge on top of the order total.

This is also known as a PayPal Surcharge.

  • The PayPal surcharges differ across currencies

    • For events charged in AUD and NZD this surcharge is 1.5%

    • For events charged in USD this surcharge is 3.5%


โ€‹

Did this answer your question?