Humanitix booking fees can be charged in 4 ways:
Passed on (default)
Absorbed
Split
Tipped
Humanitix only charges a booking fee on PAID tickets. Free events are free - woo!
There are no additional sign-up, feature-specific, or ongoing subscription fees.
⚠️ By default, events pass on fees to attendees. Standard fees exclude taxes on the booking fee.
❌ The following fees are not customisable:
Amex fee is always passed on to the ticket buyer
Afterpay fees and Zip fees are always absorbed and are dedicated from your ticket sales (not available in all currencies)
Paypal fees are always passed on to the ticket buyer (not available in all currencies)
Pass on fees
When passing on fees ticket buyers will be charged the face value of the ticket + the booking fee
You receive the full face value of the ticket price
📝Using our standard AUD pricing (4% + 99c excluding booking fee taxes) as an example, for a $100 ticket, ticket buyers are charged $104.99 in total (incl. $4.99 fees). Your earnings will be $100
Absorb fees
If you choose to absorb the fee, ticket buyers are charged the face value of the ticket
Booking fees will be deducted from your ticket revenue prior to being paid out
📝 Using the same example with a $100 ticket price, a ticket buyer pays $100.
Your earnings will be $95.01
Change your events fee structure
Amend the fees for a single event
Select your event via the events tab
Head to payments and fees > settings
Choose your fee structure
Set your default fee structure
Automatically apply your fee structure to all of your events
Select account > my account from the top menu bar
Click default payment settings
Choose your fee structure and click save
When prompted, click apply to all to apply this fee structure to all existing events
If you are running events across multiple currencies, you will need to apply these settings for each currency using the currency selector in the top right
More fee options
Share the costs with your attendees with split fees
Let your customers decide if they want to cover the fees for you with tip fees
Set fee structures per ticket type for your event. Click per ticket type move the tickets into the appropriate column
💡 We often recommend absorbing fees on donations