The Humanitix booking fee is charged on the face value of a paid ticket, inclusive of any tax, and is calculated during checkout.
Humanitix does not charge any booking fees for free tickets or for manual orders.
For example, if you sell a ticket worth $50 with an additional tax rate of 10%, the booking fee is calculated on the total $55 (50 + 10%).
Components of the Humanitix booking fee
By default, the Humanitix booking fee consists of two figures that are charged per ticket
A percentage (%) amount
A fixed amount
The booking fee may also be subject to tax depending on your fee rate and the currency of the event. This is included in the total booking fee charged.
The booking fee amounts and tax charged on booking fees change based on the currency for your event. Learn more
Who pays the Humanitix booking fee?
By default, Humanitix booking fees are passed on; fees are added to the cost of your tickets and the buyer pays these fees during checkout.
i.e. Face value of your ticket + Humanitix booking fee = Total paid by buyer
In this scenario, you receive 100% of the ticket sale* and Humanitix takes the booking fee.
You have the option to absorb the Humanitix booking fee meaning the buyer only pays the face value of your ticket and these fees are deducted from your ticket sales before being paid out to you. Buyers are not made aware of these fees.
*For events running in USD, Humanitix may be required to automatically calculate and remit any sales tax on your behalf. These tax amounts are deducted from your ticket sales prior to payout.
What does the Humanitix booking fee cover?
The Humanitix booking fee covers all payment processing and merchant fees when your event is on the Humanitix payment gateway and covers all Humanitix staff, our servers and tools we use to run Humanitix, and most importantly our impact that we donate to our partner charities. 100% of all profit generated from these fees are donated.
The Humanitix booking fee does not cover any payment processing fees charged by Stripe if you have selected this as your payment gateway and these are charged separately.
Where can I find a breakdown of the fees charged for my event and on each order?
We recommend downloading the orders report found the reports > orders report on the top menu bar or via orders/refunds > orders while managing a single event. This report shows a granular breakdown of the fees and taxes (if any) charged charged on each order, and how they were charged.