Turn your mobile phone into a payment terminal and accept ‘tap-to-pay’ or manual card payments as well as cash sales, all through the Humanitix for Hosts app - no extra hardware required!
Learn more about how to use the app in this guide.
Your device will require an internet connection to take box office sales
You must have a pass code and location services enabled in order for Tap-to-Pay to work on iPhones.
How to sell a ticket through the Humanitix app
Log in and open your event
Open the Humanitix for Hosts app and login
Select the event and the event date (if your event has multiple dates)
Tap the sell tab on the bottom menu bar and select continue
Available payment options for your device will be displayed on this screen
Add items to the cart
Tap the ticket type(s) you want to add to the order.
Tap each ticket to increase it’s quantity OR
Tap the quantity and/or press and hold to enter a quantity manually
2. Select review cart
Complete the order
Review the order summary and confirm the total with the buyer - best practice!
A. Tap confirm to take payment ⚡
B. Tap add buyer information if you need to:
Collect buyer details such as full name and email address. Placeholder information will be entered if this is not collected
Email a receipt to the buyer
When buyer information is not captured, placeholder details are provided. For example:
First name: Box office
Last name: Order: 55THNY96
Email: [email protected]
Select payment method
Confirm the amount with the buyer before you ask for payment
Tap to Pay
Hold the customer's bank card behind the device where the blue 'Tap-to-pay' icon indicates
Make sure the card is flat against the device
Wait for the 'green' confirmation screen
Manual credit card entry
Manually enter the customers' details OR
Tap scan card and hold the card behind the device
Fill in the remaining CVV and Expiry date details
Cash
Enter the amount of cash tendered and return any required change
Requesting PIN entry for large purchases
If a purchase exceeds the 'contactless' / tap-to-pay limit of a buyer's card, they will be required to enter their PIN number on the device.
Hand over the device to the buyer so they can enter their PIN on the device screen.
Contactless limits are set by a buyer's card issuer or bank and are not controlled by Humanitix.
How to issue complimentary/discounted tickets at the door
You can create and mark ticket types as hidden to sell exclusively priced tickets or generate complimentary tickets to help manage your VIP, “On the day”, and "guest" audiences.
Hidden ticket types will appear in the app without any access code and can be selected for purchase.
You cannot override the price of a ticket in the box office - the ticket must already be created at that price.
Ticket types cannot be created or edited in the Humanitix app. You must log into Humanitix via browser.
How to refund a ticket sale made via the Humanitix app
Refunds cannot be actioned via the Humanitix app. For card sales and cash sales, you must log into Humanitix via your browser.
Navigate to the orders/refunds > orders page of the event and click refund/cancel... to the right of the order.
Tap to Pay regional availability & device requirements
Region | iPhone (iPads not supported) | Android |
USA | ✅ iPhone XS or newer ✅ Running iOS 16.4 or higher ⛔ Older than iPhone X ⛔ Running iOS 16.3 or lower | ✅ All NFC-enabled devices |
AUS | ✅ iPhone XS or newer ✅ Running iOS 16.4 or higher ⛔ Older than iPhone X ⛔ Running iOS 16.3 or lower | ✅ All NFC-enabled devices |
NZ | ✅ iPhone XS or newer ✅ Running iOS 16.4 or higher ⛔ Older than iPhone X ⛔ Running iOS 16.3 or lower | ✅ All NFC-enabled devices |
Other regions | 🗓️ Coming in 2024/2025 | 🗓️ Coming in 2024/2025 |
Commonly asked questions
Are there any booking fees for the sales through the box office app?
Yes, sales made through the box office app are subject to the same booking fees as your event page and online sales. Booking fees are charged the same as your online sales, for example, passed onto the buyer or absorbed.
You can review your booking fees and how they are charged via the payments and fees > settings page of your event.
Can I collect any custom checkout question information during a box office sale?
No, you can only collect the buyer name, email and mobile number if required during a box office sale. This information is also optional. Checkout questions that you have created for an event will not appear during the checkout in the app.
I am receiving an error: "An Error has occurred. Please try again. Location services must be enabled to use terminal"
Your device needs to have location services enabled. Navigate to your device's settings to enable it.
My device is not reading someone's card, and/or I am getting card-reading errors
If the device is having trouble taking payment from a card:
Ensure you are holding the card behind the device where the blue "Tap-to-pay" icon indicates. This is the location where the device's NFC chip will read the card, and may differ in location between devices and phone manufacturers
Hold the card flat against the device for at least 2-3 seconds
Remove any overly bulky protective cases from the device that might interfere with reading the card
The customer's card may have a malfunctioning chip preventing a tap-to-pay purchase. Ask them for an additional card or direct them to purchase online.
Coming soon
The following are not available yet in the current box office version but will be coming soon:
Add-ons
Refund in person when the card is present