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Hidden tickets and access codes

Offer exclusive access to complimentary, discounted, or restricted ticket types

You can offer exclusive access to ticket types by hiding them from the event page and revealing them with an access code. Manage 'password-restricted' access to discounted or complimentary tickets and access to member, VIP, staff, artist, and sponsor audiences.

Hide your tickets from public view

Hidden tickets are still valid but will not appear publicly on the event page

  1. Manage your event via the events tab

  2. Navigate to tickets > ticket types via the left-hand menu bar

  3. Find or create the ticket types you would like to hide, and then click the settings ⚙️ icon

  4. Toggle ON hidden

  5. Click save

How to create an access code

Access codes are like "passwords" that will reveal any hidden ticket types applied to that code.

  1. Click promote > access codes via the left-hand menu

  2. Click create code and give it a name e.g. VIPACCESS

  3. Set the quantity (how many tickets can this code be used for) - Leave blank if you do not need a limit

  4. Select the hidden ticket type(s) that will be revealed under applies to

  5. Click save
    ​

How to create multiple access codes via a CSV file or spreadsheet

You can upload a CSV file to generate multiple access codes at a time which is great for long lists of unique codes such as member numbers, sponsors, complimentary artists and guests access, or presale buyers.

  1. Click Create/Add Code

  2. Choose CSV upload

  3. Download the CSV example file provided. You will need to copy+paste your data into each row

    1. Access code name that will be created

    2. Quantity of each access code

  4. Save and upload your CSV file by clicking choose file

  5. Select the ticket types that these codes will apply to

  6. Hit save

The codes included in the uploaded CSV will apply to all ticket type(s) selected during the upload. If you have lists of access codes that apply to different ticket types, then you will need to upload separate CSV files

Testing your access codes. Before sharing your access codes with attendees, it's recommended to test them:

  1. Try making a test ticket purchase using the code

  2. Confirm that the hidden tickets appear correctly

  3. Verify that any quantity limitations work as expected

How to use an access code to reveal hidden ticket types

Once an access code has been created for an event, buyers can use their codes in two way:

Manual entry on the ticket selection page: An access code field appears at the top of the ticket selection page. Buyers must enter the code name exactly.

OR
​
​Via URL link: A unique link is generated for all access codes automatically. Buyers can use this link to both visit the Humanitix event page and have their access code applied automatically - no manual code entry required.

Commonly asked questions

Can I limit the number of tickets a buyer can get with an access code?

Yes. If you are giving access codes to different buyers whereby each buyer is only entitled to a limited number of tickets, you can create unique access code for each buyer.

For example, if you want to give a 'complimentary' ticket to two "Sponsors" Sponsor A is entitled to one ticket and Sponsor B is entitled to two tickets. You can create two access codes like this:

Access code

Quantity

Applies to ticket type

[Unique Code For Sponsor A]

1

Sponsor complimentary ticket

[Unique Code For Sponsor B]

2

Sponsor complimentary ticket

Alternatively, you can create a 100% discount code to give any general admission for "free".

Creating different ticket types for different audiences, e.g. "Sponsor" vs "General admission" does have reporting benefits; however, if you're looking to more easily track how many of each audience have registered.

Can I apply an access code to a hidden packaged ticket?

Yes, you can apply an access code to a packaged ticket.

Note: A packaged ticket will count towards the quantity/capacity just like a single ticket, regardless of the number of tickets included in a package.
​For example, you create a hidden "Group of 4" package ticket which includes 4 x Tickets. A buyer uses an access code to purchase 1 x Group of 4. This counts as a usage of "1" for the access code.

Can a buyer apply more than one access code to their order?

Only one access code can be applied to each order.

You can achieve a similar result by creating a discount code, as a buyer can apply both an access code and a discount code in the same order.


​For example, a buyer should receive exclusive access to a complimentary ticket and another set of discounted tickets.
You can create a hidden, complimentary ticket type that is revealed by an access code and then create a separate discount code to give them a specific fixed or percentage amount off an existing paid ticket type.

Can I apply a discount code to specific event dates with a recurring event?

Yes. If your event has multiple occurrences, then you can apply a discount code to only selected event dates. When creating a discount code, use the applies to event dates field.

Can I hide the access codes field from the ticket selection page?

No. It is not possible to "hide" the access codes field box that appears on the ticket selection page after an access code has been created.

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