You can generate complimentary tickets for VIPs, staff, volunteers or friends and family by using the manual order tool or upload a CSV/spreadsheet with a bulk upload.
Alternatively you can also let guests register for their own complimentary tickets by giving them exclusive access to a hidden ticket type, saving you the hassle of getting their contact details.
Generating comp tickets by either a manual order or bulk upload counts towards your event capacity
Check the number of tickets available on your event (and each relevant ticket type) before manually generating comp tickets to avoid over-selling your event.
Create single orders or tickets with a manual order
Best suited for generating orders one at a time, use manual orders to register an individual guest or a group(s) tickets on their behalf
To create a manual order:
Manage your event via the events tab
Navigate to orders/refunds > orders on the left-hand menu bar
Click + new manual order towards the top right
Select complimentary as the payment type
Optional: enter a note for the order to help remember what this order is for
Optional: check skip emails if you don’t want to send an order confirmation email for these free tickets you are about to generate
Select the required ticket type(s) and their quantity
Click continue manual order
Enter the buyer information and any ticket-level information (if required) of the recipient(s)
Don’t have your attendees' details? Put placeholder buyer and attendee details when creating the order. You can edit the order later.
Upload a CSV to generate tickets in bulk
Generate complimentary tickets in bulk by using the bulk upload tool to upload a CSV of your attendee data. You can generate complimentary tickets across multiple ticket types in the same file.
You will need the minimum "buyer" details:
First name
Last name
Email address
To bulk upload a CSV of complimentary guests:
Navigate to manage attendees > bulk upload on the left-hand menu
Download the template csv file
Copy+paste your data into the template csv file and select upload
Follow the prompts to map any additional ticket information fields
Bulk uploads are best used for when you have all your guest details, however, they can also update their details at anytime via the manage order page on their order confirmation email if you need to collect further information.
Consider letting guests register themselves a complimentary ticket if you need more information >> read on below!
Create a complimentary ticket type guests register themselves
You can let guests register their own complimentary tickets when you don't have their details. Complimentary tickets can be hidden from public view and revealed via an access code
Navigate to the tickets > ticket types page
Create your free "Complimentary" ticket type
Click settings ⚙️ and toggle ON hidden
Head to promote > access codes on the left-hand menu bar
Create an access code which will reveal this complimentary ticket