I'm a ticket buyer
52 articles
I can't find my order confirmation email
How do I access my digital ticket?
Can I save my tickets to my Apple or Google Wallet?
Do I need to create an account on Humanitix?
My order confirmation email says tickets will be available at a later date
How do I apply for a companion card or carers ticket?
Can I send my ticket to another person?
I entered an incorrect email address for my order
Can I add another ticket to my existing order?
I want a refund
I can't find my refund
I paid with Afterpay when do I get my refund?
I paid with ZipPay when will I get my refund?
Does Humanitix process refunds or the event host?
I want to cancel my tickets
My refund was processed to a cancelled card or account
My refund was smaller than expected
How long do refunds take?
How to submit a refund request through refund protection
How to pay a Humanitix invoice with Pay-by-Link
Troubleshoot checkout issues
Does Humanitix take phone bookings?
Can I buy tickets from a 3rd party and not on Humanitix?
Do I need to create an account as a ticket buyer?
I received an offer of tickets through the waitlist but the tickets are now sold out?
What is 3DS, MasterCard SecureCode or Verified by Visa?
How to resell your ticket on Humanitix
What is Humanitix resale? Is it safe?
What are the fees for reselling a ticket on Humanitix?
I've resold my ticket through Humanitix. When do I get a refund?
Can I resell a ticket if I wasn’t the purchaser?
My resale ticket is showing as "pending" and is no longer available. What does this mean?
Is Humanitix resale available for all events?
My digital ticket says “disabled by the event host”. What does this mean?
How do I know when my ticket has been resold?