Humanitix Help Centre

I'm a ticket buyer

41 articles

Information about my event

How to report an event on Humanitix

I have a question about an event

I registered for an online event but have not received instructions to join

Tickets and email delivery

I can't find my order confirmation email

Where is my ticket?

Can I save my tickets to my Apple or Google Wallet?

Do I need to create an account on Humanitix?

My order confirmation email says tickets will be available at a later date

Changes to your booking

I want to update the details on my booking

I want to move my booking to another date or event

I need to change the details of my order / tickets

Refunds and cancellations

I want a refund

I can't find my refund

I paid with Afterpay when do I get my refund?

I paid with ZipPay when will I get my refund?

Does Humanitix process refunds or the event host?

I want to cancel my tickets

My refund was processed to a cancelled card or account

Why did I get charged a higher booking fee?

Why did I get a charge from Humanitix?

I have duplicate charges on my card

Can I change the payment plan that I am on?

What happens if I do not make a payment towards my payment plan?

Can I change the card the payment plan will be charged to?

How to purchase a ticket on Humanitix via a payment plan

Can I change the date my payment plan will be charged on?

Ticket purchases

How to pay a Humanitix invoice with Pay-by-Link

Troubleshoot checkout issues

Do you take phone bookings?

Can I buy tickets from a 3rd party and not on Humanitix?

Do I need to create an account as a ticket buyer?

I received an offer of tickets through the waitlist but the tickets are now sold out?

How to resell your ticket on Humanitix

What is Humanitix resale? Is it safe?

What are the fees for reselling a ticket on Humanitix?

I've resold my ticket through Humanitix. When do I get a refund?

Can I resell a ticket if I wasn’t the purchaser?

My resale ticket is showing as "pending" and is no longer available. What does this mean?

Is Humanitix resale available for all events?

My digital ticket says “disabled by the event host”. What does this mean?

How do I know when my ticket has been resold?