To create a new event, all you need to do is:
Log into your Humanitix account using your nominated email and password
In the top right of the screen, click Create event
Start filling in your event details!
What if I don’t have all the event details yet?
Don't worry if you do not have all the event details yet. You’re creating a draft event that can be edited and refined long before you publish your event.
Fill in the details that you do know. If you need to, put some placeholder information in any required fields.
At any point, you can click Finish later to save a draft with the information you have and continue editing later.
⭐ Setup your event details
❓ The basics
📣 Event title
Give your event a clear and concise title.
Keep in mind that the event title is what most buyers will search for, so be sure to give your event a title people will associate with your event.
📆 Date and time
Enter the start date, end date, start time, and end time for your event.
Select recurring event if your event has multiple dates with the same details for each occurrence.
You will be prompted to enter your dates after you click ‘Save and continue’If your event has multiple dates with different details for each occurrence, check out this guide to help you with the correct event build.
🗺️ Location
Address: Use the Google Map search to find your address*
Custom: Enter in an address manually
Online: If your event is virtual
To be announced: If you’re not quite sure where the event will be just yet - you can update this later
*Using the address field and selecting an address from Google Maps is the only way to have a map appear in the location section of your event page.
This also highly influences the searchability of the event. Events that have a selected address from Google Maps will sort higher in the event search on Humanitix.com
💰 Currency
Select the currency you’ll charge tickets in
Ticket sales are automatically accepted by our Humanitix payment gateway and paid out to you within 5 days after your event completion date. Check out our other payment options to suit your needs.
📑The details
🖼️ Add your banner artwork
This is the primary image that appears on your event page and gives colour to your event.
Click Upload an image to choose an image from your device, or use the Design on Canva option to create a new one.
Banner images must be at least 1000px by 500px (we recommend 2160px by 1080px)
The preferred ratio for a banner image is 2:1
Images can be no larger than 10MB
Please note images will be cropped to this ratio and scaled down to optimise loading times of event pages
✍ Add your event description
What is the event about? Include any information they need to know before registering
🙋♀️ Add an organiser
Who is running the event? If your organiser profile isn’t listed create a new one
🕵️♂️ Set your event’s privacy
Public events will be searchable on the Humanitix website and Google. Private events must be shared with attendees directly
📂 Add your event category
Your events ‘genre’
💸 Set a refund policy
Let your guests know what to expect from your terms and conditions. As the host, refunds are your responsibility and processed at your discretion.
If you’d prefer, you can let attendees refund and/or cancel their own tickets
🎫 Ticket types and donations
Create a new ticket type option by clicking either paid, free, or flexible pricing
You can add multiple ticket types to an event.
1. Give your ticket a name e.g. “general admission”
2. Add the ticket quantity
3. Set the price (if it’s a paid ticket type)
4. Review the total event capacity. This should be the total number of guests that can come to any occurrence and will cap sales across all ticket types.
Optional: Advanced settings
Click the settings/cogwheel ⚙️ icon to:
Set a start/end sales date
Add a ticket type description
Hide tickets. These can be revealed to certain guests by setting up an access code
Set max tickets per order
Optional: Donation
5. Click + donation to allow attendees to make a donation in addition to their ticket types.
6. Give your donation a description. This can be the charity/organisation you are raising funds for.
🏁 Click Save draft
When you’re ready, you can go live with your event by hitting Publish
Read on to find out how you can iron out all those little details…
👨👩👦👦 Capture your attendee's data
You can customise the questions attendees are asked during the checkout process. By default, we will capture the buyer's full name, email, and mobile. Think about if you need to capture any ticket level information such as dietary requirements, DOB, or any custom question you require
1. Select checkout questions on the left-hand menu bar
2. Click add question
Check out our guide here for more information
📨 Customise your order confirmation email
Attendees will automatically receive a confirmation email after registering for your event.
This includes:
Link to their Digital ticket
PDF Tax invoice
Order summary
Event details
You can add a custom message to this email, the confirmation page as well as the ticket itself.
Click Design & Comms > Messages
🤔 Other considerations
Style your event page: Make it yours by adding your organisation or personal brand. Click design & comms > styling and check out our guide
Does your event have assigned seating?: Use our seating map builder to recreate your venue and assign attendees to seats.
Add-ons: Sell merchandise to your event in addition to your tickets. Read our guide here
Promo codes: Set up discount codes or access codes
Waitlist: Expecting high demand? Set up a waitlist so those who missed out can have a chance to grab one later if you decide to cancel any existing tickets or increase your capacity. Check out our guide here
🎭 Different types of event setups
Not every event is the same and some may have certain considerations to make. Check out our event guides below to make sure you’re covering all the right details before you live.