Enable assigned seating for any event and any venue with our interactive seating map builder. Whether it’s table seating for a gala-style event or an auditorium for your performance, allow your guests to choose their own seats, set up reserved seating, and easily manage seat placements.
🛠️ Create your seating layout
Use the interactive map builder to recreate the bird’s-eye view of your venue’s layout using a range of seating style options and elements.
Changes to the venue are made under the seats layout tab
Manage your event via the events tab
Head to seating map on the left-hand menu bar
Click create new map
Give a name to your map template via the pencil ✏️ icon in the top left
Using the left-hand menu add your seating by clicking on the appropriate element:
Table (round)
Table (long)
Seating rows
Area
Drag and place your seating elements
Use the objects menu to add in-room features such as the stage, bar areas, exits etc
Click save
To edit your seating map at a later date click seating map > edit
Once you’ve built and saved a seating map it will be stored as a template that can be copied onto another event
✏️ Edit your seating elements
Adjust seats per row, row labels, table names - you name it.
Click on a seating block or table
Under the info tab on the left hand side:
Adjust table names
Adjust the number of seats per table or row, or adjust the number of rows
Under the settings tab
Adjust table prefixes
Adjust row labels, alignments and edit individual rows
🤫 Make your tables private
Mark certain tables on your seat map exclusively reserved for VIP or special guests. Making tables private will mean that these tables cannot be booked during the checkout process, even if they are ticket types mapped to it.
To make a table private:
Click on the table you would like to make private
Navigate to the side menu bar click settings > toggle on ‘Make this table private’
The table will change to a darker shade when this is successful
Click done
💡 Tip: Use the multi-select tool - or - hold down SHIFT to select multiple seats
Select only certain seats from a seating block to mark out reserved or VIP seating
🎫 Map your ticket types to your seating plan
Mapping tickets is a required step to assign seats and to allow attendees to choose their own seats during checkout
Tell the system where certain ticket-type holders can sit. This is your opportunity to set up reserved seating for VIPs, staff or speakers…
Click the ticket mapping tab
Select a seating block or table
On the left-hand menu select the ticket types that apply to these seats
Click save
You can map multiple ticket types to the same seat but each seat can only be purchased once
Ticket Type Capacities are determined by the seats you allocate to a specific ticket type. For example if you were to map your General Admission Ticket Types to rows A, B and C which contained 45 seats all together your General Admission Ticket Type capacity will change to 45.
i.e. Your ticket type capacities will change to reflect the amount of seats you have mapped out for that specific ticket type.
⚙️ Manage your assigned seats
Enable guests to choose their own seats
Click the seating map tab or close the seating map builder
Toggle ON attendees can pick their own seats
Guests will be prompted to select their seats after they have selected their tickets
The customer journey
Select tickets
Enter details
Select seats
Checkout
Assign and change seats on behalf of guests
If you’ve chosen to manage seating placements or need to swap seats for a guests
Select seating map > edit
Click on the assigned seats tab
Reassign:
Use the search bar or click on highlighted seats to clear seat or change seat
Assign:
Click the unassigned tab to see all orders/tickets that have not been assigned seats
Click assign to choose seats
Hit save
Assigning seats on behalf of buyers?
If you are assigning seats on behalf of your buyers, then it is recommended not to send the tickets to the buyer at the time of purchase (via advanced > settings > send tickets > toggle off).
Instead, you can send out the tickets via an email campaign once you have allocated each ticket a seat. This way, the seat location will show on the tickets!
Read more here on how to do this with the @ViewTickets code using the email campaigns tool.
❓ FAQs
My event has multiple dates/sessions. How does that work?
Seating maps work just like ticket types. They apply to each event date. For example, your event has 3 nights; Friday, Saturday, and Sunday. A guest can buy seat ‘A1’ for the Friday session, however another guest can select Saturday or Sunday and find seat ‘A1’ still available.
I have orders for my event but I can’t click on the ‘unassigned’ tab to assign them
Make sure your ticket types have been mapped to your seats via the ticket mapping tab. Tickets cannot be assigned if the ticket type hasn’t been mapped.
Can I share seating maps with my team members?
Seating maps are currently restricted to an account level. However, you can pass on seating map templates through events.
Create the seating map template under your account
Your team member shares to you the event they would like the seating map applied to
Open the event > seating maps > copy the seating map template
Moving forward your team member can apply this template to future events they create
>> See the full guide on sharing access to events here