This is a detailed step-by-step guide to navigating Seating Maps and its features. Check out our quick start guide for a simplified walkthrough.
Create and apply a seating map to your event
Select the event that will be using the seating map via the events tab
Click seating maps on the left-hand menu bar
Create a new map
Click create new map if you want to build a new seating map or venue
Apply an existing seating map
Seating maps built on other events will appear as reusable templates.
Select your map from the menu available > click ok when prompted.
Only the seating layout is copied when you reuse an existing seating map. You must manually map your ticket types to seats since these can differ between events.
Name your seating maps
It is important to name your seating maps to avoid confusion when navigating existing templates.
Open your seating map via the seating maps > edit button
Click the edit button in the top left
Add a seating element to your map
Navigate to the seating layout tab while editing your seating map
Click the seating option on the left-hand menu
Click on the seating type you would like to apply to the map - this will appear on the map builder, ready for you to interact.
There are 4 seating types:
Round table | Square table | Rows | Area |
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Perfect for gala dinner venues | Perfect for restaurant venues or long-table lunch events | Perfect for auditorium venues | Perfect when you don't have designated seats but need to allocate guests to a specific area. |
Rotate, duplicate and delete your seating block/table
Rotate
Click on the seating block or table you wish to rotate
Click the rotate icon so it highlights
Click off the seating block and move to the angle you require
Click on the rotate icon when you are finished
Click save when you are done
Delete
Click on the Seating block or table you wish to delete
Click the Rubbish bin icon
This will remove the item
Click Save
Duplicate
Click on the Seating block or table you wish to duplicate
Click on the duplicate icon (left of the Rubbish bin icon)
This will duplicate the item
Click Save
Increase/reduce the number of seats
Tables
Click on the table you've added to the map - make sure to click on the table
Navigate to the left-hand menu
Edit the number of seats by clicking the up or down arrow or manually changing the number
Click save in the top right corner to ensure you don’t lose any changes
Rows
Make sure you're using the pan tool in the bottom right corner
Click on the row
Edit the number of rows and/or seats per row by clicking the up or down arrow or manually changing the number
Area
Make sure you're using the pan tool in the bottom right corner
Click on the area
Edit the area capacity on the left-hand menu
Change the name of the seating type
Round/Square table
Click on the table
Select settings on the left-hand menu
Edit the text in ‘Table Type’ if you wish to reorder it or rename it entirely
Edit the text in ‘Table Prefix’ - by default, the prefix is ‘table’
Area
Click on the area seating type you've added to the map
Edit the text in ‘Area name’
Change the seat labelling pattern
Seat labels will appear on the attendees' digital ticket and on the attendee report (manage attendees > attendees)
Round/Square table
Make sure you're using the pan tool
Click on the table
Click settings on the left-hand menu
Choose between numbers or letters for seat labels
Amend the start with figure, if desired
Change the direction the labels rotate around the table by selecting left or right
Edit the text in seat prefix if you wish to name it other than seat
This seat prefix change will only be reflected on a ticket and in the attendee report
Click save in the top right corner
Rows
Make sure you're using the pan tool
Click on the row
From the left-hand side menu, select settings
Align - Change the way each row is aligned
Rows start with - Change the starting letter of a row (A - Z)
Seats start with - Change the starting number of each row (1,2,3…)
Row label layout - Choose to show row labels on the left only, right only, or both ends of a row
Row label order - Reverse the order of row labels
Seat label order - Reverse the order of seat numbers (labels)
Click save in the top right corner
Override the label of specific individual seats
Make sure you're using the multi-select tool in the bottom right corner
Click on your target seats
Amend the seat override on the left-hand menu (enter a letter, number, or symbol )
Click done
You can select all the applicable seats at once, but you can only multi-select seats within a seating element. For example, you won't be able to multi-select seats from 2 different tables, 2 different row sections etc
Edit individual rows
Click on the row
Select settings > edit individual rows to amend the:
Number of seats - Amend the figure in the field provided
Offset - Manually slide the row horizontally using the arrows provided
Row starts with - Amend the figure to change the starting seat number
You can use the Note feature to leave a message for Attendees. For example, Gate A entry
Hide/remove specific individual seats
Hiding a seat will prevent people from selecting the seats at checkout, but they will still display on the Seat map.
Make sure you're using the multi-select tool
Click on the seats you wish to make changes for;
You can select all the applicable seats at once but you can only multi-select seats within a seating element. For example, you won't be able to multi-select seats from 2 different tables, 2 different row sections.
3. Toggle on ‘Hide seat’ - as a result, you will see the colour of the seats darkened
4. Click Save in the top right corner.
Remove a seat
Removing a seat will cosmetically erase the seats from the map.
Make sure you're using the Multi-Select Tool in the bottom right corner;
Click on the seats you wish to make changes for;
You can select all the applicable seats at once but you can only multi-select seats within a seating element. For example, you won't be able to multi-select seats from 2 different tables, 2 different row sections.
3.Toggle on "Remove seat" - as a result, you will see the seats erased from the map;
4.Click Save in the top right corner.
Finalise your seating map with objects and texts
Objects
There are 4 different objects for you to build other non-seating elements in your venue, such as bar, photo booth, fire exit, toilets.
Click ‘Objects’ from the toolbar on your left and choose from:
Circle
Square
Line
Icon
Edit an object
Make sure you're using the Pan Tool in the bottom right corner
Click on the object you've added to the map;
Edit the options on your left to change:
‘Object Name’ - this is the object's label;
'Text size' - Change the size of the object name above;
‘Object Icon’ - Choose to include an object icon or not;
‘Icon size’ - Change the size of the object icon selected above.
Click Save in the top right corner.
Text
Click on 'Text' on the left-hand side menu
This will drop and example text on your seat map
Change the Text by typing where it says ‘Example text’
Change the Text size with the slider
Click Done when you are finished and then Save in the top right-hand corner