This is a detailed step-by-step guide to navigating Seating Maps and its features. Check out our quick start guide for a simplified walkthrough.
Create and apply a seating map to your event
To offer assigned seating for an event you will first need to create your event draft.
Once created, manage your event via the events tab
Click seating maps on the left-hand menu bar
Create a new map
Click create new map if you want to build a new seating map or venue
Apply an existing seating map
Seating maps built on other events will appear as reusable templates.
Select your map from the menu available > click ok when prompted.
Only the seating layout is copied when you reuse an existing seating map. You must manually map your ticket types to seats since these can differ between events.
Name your seating map
Use the edit ✏️ icon in the top left while managing your seating map to rename your seating map template
Add a seating rows, tables, and areas to your venue map
Use the layout page to build and edit your venue map, adding any rows, tables or area seating elements.
Click the appropriate element on the left-hand menu bar to add it to the map.
There are 4 seating types:
Round table | Square table | Rows | Area |
 |
 |
 |
 |
Default round tables common for gala or dinner-based events | Square or rectangular tables common for long-table lunch events | Customizable seating rows common for auditorium venues | Common for standing areas in venues or non-assigned seating |
Rotate, duplicate and delete your seating rows/table
How to rotate an element
Click on the seating element and select the rotate icon that appears above it
Click and drag around the element to rotate
Re-click the rotate icon to stop rotating
Click save
How to delete an element
Click on the seating element
Click the delete icon
How to duplicate an element
Click on the seating element
Click on the duplicate icon
How to adjust the number of seats on an element
To adjust the seats on each seating element you must navigate to the seating maps > layout page of your event.
Adjust the number of seats on a table
Click on your table element
Navigate to the left-hand menu
Use the arrows to adjust the number of seats
Adjust the number of seats for an entire seating block
Click on the row element
Use the arrows to adjust the number of rows or the number of seats per row
Adjusting the seats per row will affect all rows in this seating block
Adjust the number of seats in an individual row
Click on the row element
Select settings on the left-hand menu bar
Select edit individual rows
Use the arrows to change the number of seats next to the individual row
Adjust the number of spaces in an area
Click on the area
Use the arrows to adjust the area capacity
Change the name of the seating type
Round/Square table
Click on the table
Select settings on the left-hand menu
Edit the text in ‘Table Type’ if you wish to change the number'
Edit the text in ‘Table Prefix’ - by default, the prefix is ‘table’
Area
Click on the area seating type you've added to the map
Edit the text in ‘Area name’
Change the seat labelling pattern
Seat labels will appear on the attendees' digital ticket and on the attendee report (manage attendees > attendees)
Round/Square table
Click on the table element
Select settings on the left-hand menu
Choose between numbers or letters for seat labels
Amend the start with figure, if desired
Change the direction the labels rotate around the table by selecting left or right
Edit the text in seat prefix if you wish to name it other than seat
This seat prefix change will only be reflected on a ticket and in the attendee report
Rows
Click on the row element
Select settings on the left-hand menu
Align - Change the way each row is aligned
Rows start with - Change the starting letter of a row (A - Z)
Seats start with - Change the starting number of each row (1,2,3…)
Row label layout - Choose to show row labels on the left only, right only, or both ends of a row
Row label order - Reverse the order of row labels
Seat label order - Reverse the order of seat numbers (labels)
Override the label of individual seats within an element
Click the multi-select tool in the bottom right corner
Click or click+drag on your target seats
Amend the seat override on the left-hand menu (enter a letter, number, or symbol )
Click done
You can select all the applicable seats at once, but you can only multi-select seats within a seating element. For example, you won't be able to multi-select seats from 2 different tables, 2 different row sections etc
Hide or remove individual seats within an element
Hide seat will prevent buyers selecting the seat(s) at checkout but they will still be visible
Remove seat will remove the seat(s) entirely from all views
Select the multi-select tool in the bottom right
Click or click+drag over the individual seats (selected seats will be marked by a border)
Toggle ON hide seat or remove seat
Hidden seats will appear with a darker shade
Removed seats will disappear completely
Map your ticket types to your seats
You will need to 'map' your ticket types to the seats you have created in your venue layout. Ticket mapping tells the system where buyers can sit based on the ticket type they have selected.
This is where you can control restricted seating for tiered-pricing, VIP, or Staff ticket types, for example.
You must map your ticket types if you want to allow guests to choose their tickets during checkout and/or manually assign guests to the seat map
To map your ticket types to seats
While on the seating map tab click edit map
Select the mapping tab
Click to select a seating block or table
On the left-hand menu, select the ticket types that apply to these seats
Click save
You can map multiple ticket types to the same seat, but each seat can only be purchased once.
Click on an entire seating block or table and select all ticket types that apply OR use the multi-select tool to select specific seats within a particular seating block or table
Match your ticket type capacities to the number of seats mapped in your seating plan
To ensure that you do not oversell your event or run into issues with seat availability, you can ensure the number of seats mapped with a particular ticket type match that ticket's capacity.
If your ticket capacity is higher or lower than the number of seats you've mapped for that ticket type, you will receive a see issue warning in the top right
Click manage capacity to review any discrepancies
You can manually change your ticket mapping or select auto match to override your ticket capacities, automatically, with the number of seats you have mapped to each ticket.
Select auto match all to apply changes to all your mapped ticket types.
Save your changes.
While auto-matching, your ticket capacities will change with the number of seats they are mapped to.
To increase or decrease your ticket capacity, you will need to map these ticket types to additional or fewer seats, respectively.
Note: If you have not enabled auto match for your ticket mapping, you can manually change your ticket capacities via tickets > ticket types as per normal.
We recommend you review your ticket capacities to ensure buyers do not run into issues during seat selection in the checkout process
Add objects and text to the seating map
You can use objects and text to reference different areas or other non-seating structures in your venue to buyers and ticket holders
Objects
There are 4 different objects for you to build other non-seating elements in your venue, such as bar, photo booth, fire exit, toilets.
Click ‘Objects’ from the toolbar on your left and choose from:
Circle
Square
Line
Icon
Edit an object
Click on the object to edit:
Object name - this is the object's label
Text size - Change the size of the object name above
Object icon - Choose to include an object icon or not
Icon size - Change the size of the object icon selected above
