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Complete guide - how to build a seating map
Complete guide - how to build a seating map

Learn how to use our seating map to build maps, assign seats and determine who can sit where.

Updated over a week ago

This is a detailed step-by-step guide to navigating Seating Maps and its features. Check out our quick start guide for a simplified walkthrough.

Create and apply a seating map to your event

  1. Select the event that will be using the seating map via the events tab

  2. Click seating maps on the left-hand menu bar

Create a new map

Click create new map if you want to build a new seating map or venue

Apply an existing seating map

Seating maps built on other events will appear as reusable templates.

Select your map from the menu available > click ok when prompted.

Only the seating layout is copied when you reuse an existing seating map. You must manually map your ticket types to seats since these can differ between events.

Name your seating maps

It is important to name your seating maps to avoid confusion when navigating existing templates.

  1. Open your seating map via the seating maps > edit button

  2. Click the edit button in the top left

Add a seating element to your map

  1. Navigate to the seating layout tab while editing your seating map

  2. Click the seating option on the left-hand menu

  3. Click on the seating type you would like to apply to the map - this will appear on the map builder, ready for you to interact.

There are 4 seating types:

Round table

Square table

Rows

Area

Perfect for gala dinner venues

Perfect for restaurant venues or long-table lunch events

Perfect for auditorium venues

Perfect when you don't have designated seats but need to allocate guests to a specific area.

Rotate, duplicate and delete your seating block/table

Rotate

  1. Click on the seating block or table you wish to rotate

  2. Click the rotate icon so it highlights

  3. Click off the seating block and move to the angle you require

  4. Click on the rotate icon when you are finished

  5. Click save when you are done

Delete

  1. Click on the Seating block or table you wish to delete

  2. Click the Rubbish bin icon

  3. This will remove the item

  4. Click Save

Duplicate

  1. Click on the Seating block or table you wish to duplicate

  2. Click on the duplicate icon (left of the Rubbish bin icon)

  3. This will duplicate the item

  4. Click Save

Increase/reduce the number of seats

Tables

  1. Click on the table you've added to the map - make sure to click on the table

  2. Navigate to the left-hand menu

  3. Edit the number of seats by clicking the up or down arrow or manually changing the number

  4. Click save in the top right corner to ensure you don’t lose any changes

Rows

  1. Make sure you're using the pan tool in the bottom right corner

  2. Click on the row

  3. Edit the number of rows and/or seats per row by clicking the up or down arrow or manually changing the number

Area

  1. Make sure you're using the pan tool in the bottom right corner

  2. Click on the area

  3. Edit the area capacity on the left-hand menu

Change the name of the seating type

Round/Square table

  1. Click on the table

  2. Select settings on the left-hand menu

  3. Edit the text in ‘Table Type’ if you wish to reorder it or rename it entirely

  4. Edit the text in ‘Table Prefix’ - by default, the prefix is ‘table’

Area

  1. Click on the area seating type you've added to the map

  2. Edit the text in ‘Area name’

Change the seat labelling pattern

Seat labels will appear on the attendees' digital ticket and on the attendee report (manage attendees > attendees)

Round/Square table

  1. Make sure you're using the pan tool

  2. Click on the table

  3. Click settings on the left-hand menu

    1. Choose between numbers or letters for seat labels

    2. Amend the start with figure, if desired

    3. Change the direction the labels rotate around the table by selecting left or right

    4. Edit the text in seat prefix if you wish to name it other than seat

    This seat prefix change will only be reflected on a ticket and in the attendee report

  4. Click save in the top right corner

Rows

  1. Make sure you're using the pan tool

  2. Click on the row

  3. From the left-hand side menu, select settings

    1. Align - Change the way each row is aligned

    2. Rows start with - Change the starting letter of a row (A - Z)

    3. Seats start with - Change the starting number of each row (1,2,3…)

    4. Row label layout - Choose to show row labels on the left only, right only, or both ends of a row

    5. Row label order - Reverse the order of row labels

    6. Seat label order - Reverse the order of seat numbers (labels)

  4. Click save in the top right corner

Override the label of specific individual seats

  1. Make sure you're using the multi-select tool in the bottom right corner

  2. Click on your target seats

  3. Amend the seat override on the left-hand menu (enter a letter, number, or symbol )

  4. Click done

You can select all the applicable seats at once, but you can only multi-select seats within a seating element. For example, you won't be able to multi-select seats from 2 different tables, 2 different row sections etc

Edit individual rows

  1. Click on the row

  2. Select settings > edit individual rows to amend the:
    ​

    1. Number of seats - Amend the figure in the field provided

    2. Offset - Manually slide the row horizontally using the arrows provided

    3. Row starts with - Amend the figure to change the starting seat number

  3. You can use the Note feature to leave a message for Attendees. For example, Gate A entry

Hide/remove specific individual seats

Hiding a seat will prevent people from selecting the seats at checkout, but they will still display on the Seat map.

  1. Make sure you're using the multi-select tool

  2. Click on the seats you wish to make changes for;

You can select all the applicable seats at once but you can only multi-select seats within a seating element. For example, you won't be able to multi-select seats from 2 different tables, 2 different row sections.

3. Toggle on ‘Hide seat’ - as a result, you will see the colour of the seats darkened

4. Click Save in the top right corner.

Remove a seat

Removing a seat will cosmetically erase the seats from the map.

  1. Make sure you're using the Multi-Select Tool in the bottom right corner;

  2. Click on the seats you wish to make changes for;

You can select all the applicable seats at once but you can only multi-select seats within a seating element. For example, you won't be able to multi-select seats from 2 different tables, 2 different row sections.

3.Toggle on "Remove seat" - as a result, you will see the seats erased from the map;

4.Click Save in the top right corner.

Finalise your seating map with objects and texts

Objects

There are 4 different objects for you to build other non-seating elements in your venue, such as bar, photo booth, fire exit, toilets.

Click ‘Objects’ from the toolbar on your left and choose from:

  1. Circle

  2. Square

  3. Line

  4. Icon

Edit an object

  1. Make sure you're using the Pan Tool in the bottom right corner

  2. Click on the object you've added to the map;

  3. Edit the options on your left to change:

    1. ‘Object Name’ - this is the object's label;

    2. 'Text size' - Change the size of the object name above;

    3. ‘Object Icon’ - Choose to include an object icon or not;

    4. ‘Icon size’ - Change the size of the object icon selected above.

  4. Click Save in the top right corner.

Text

  1. Click on 'Text' on the left-hand side menu

  2. This will drop and example text on your seat map

  3. Change the Text by typing where it says ‘Example text’

  4. Change the Text size with the slider

  5. Click Done when you are finished and then Save in the top right-hand corner

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