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Complete guide - how to build a seating map
Complete guide - how to build a seating map

Learn how to use our seating map to build maps, assign seats and determine who can sit where.

Updated over a week ago

This is a detailed step-by-step guide to navigating Seating Maps and its features. Check out our quick start guide for a simplified walkthrough.


Create and apply a seating map to your event

To offer assigned seating for an event you will first need to create your event draft.

  1. Once created, manage your event via the events tab

  2. Click seating maps on the left-hand menu bar

Create a new map

Click create new map if you want to build a new seating map or venue

Apply an existing seating map

Seating maps built on other events will appear as reusable templates.

Select your map from the menu available > click ok when prompted.

Only the seating layout is copied when you reuse an existing seating map. You must manually map your ticket types to seats since these can differ between events.


Name your seating map

Use the edit ✏️ icon in the top left while managing your seating map to rename your seating map template


Add a seating rows, tables, and areas to your venue map

Use the layout page to build and edit your venue map, adding any rows, tables or area seating elements.

Click the appropriate element on the left-hand menu bar to add it to the map.

There are 4 seating types:

Round table

Square table

Rows

Area

Default round tables common for gala or dinner-based events

Square or rectangular tables common for long-table lunch events

Customizable seating rows common for auditorium venues

Common for standing areas in venues or non-assigned seating


Rotate, duplicate and delete your seating rows/table

How to rotate an element

  1. Click on the seating element and select the rotate icon that appears above it

  2. Click and drag around the element to rotate

  3. Re-click the rotate icon to stop rotating

  4. Click save

How to delete an element

  1. Click on the seating element

  2. Click the delete icon

How to duplicate an element

  1. Click on the seating element

  2. Click on the duplicate icon


How to adjust the number of seats on an element

To adjust the seats on each seating element you must navigate to the seating maps > layout page of your event.

Adjust the number of seats on a table

  1. Click on your table element

  2. Navigate to the left-hand menu

  3. Use the arrows to adjust the number of seats

 Adjust the number of seats for an entire seating block

  1. Click on the row element

  2. Use the arrows to adjust the number of rows or the number of seats per row 

Adjusting the seats per row will affect all rows in this seating block

Adjust the number of seats in an individual row

  1. Click on the row element

  2. Select settings on the left-hand menu bar

  3. Select edit individual rows

  4. Use the arrows to change the number of seats next to the individual row

Adjust the number of spaces in an area

  1. Click on the area

  2. Use the arrows to adjust the area capacity


Change the name of the seating type

Round/Square table

  1. Click on the table

  2. Select settings on the left-hand menu

  3. Edit the text in ‘Table Type’ if you wish to change the number'

  4. Edit the text in ‘Table Prefix’ - by default, the prefix is ‘table’

Area

  1. Click on the area seating type you've added to the map

  2. Edit the text in ‘Area name’


Change the seat labelling pattern

Seat labels will appear on the attendees' digital ticket and on the attendee report (manage attendees > attendees)

Round/Square table

  1. Click on the table element

  2. Select settings on the left-hand menu

    1. Choose between numbers or letters for seat labels

    2. Amend the start with figure, if desired

    3. Change the direction the labels rotate around the table by selecting left or right

    4. Edit the text in seat prefix if you wish to name it other than seat

    This seat prefix change will only be reflected on a ticket and in the attendee report

Rows

  1. Click on the row element

  2. Select settings on the left-hand menu

    1. Align - Change the way each row is aligned

    2. Rows start with - Change the starting letter of a row (A - Z)

    3. Seats start with - Change the starting number of each row (1,2,3…)

    4. Row label layout - Choose to show row labels on the left only, right only, or both ends of a row

    5. Row label order - Reverse the order of row labels

    6. Seat label order - Reverse the order of seat numbers (labels)


Override the label of individual seats within an element

  1. Click the multi-select tool in the bottom right corner

  2. Click or click+drag on your target seats

  3. Amend the seat override on the left-hand menu (enter a letter, number, or symbol )

  4. Click done

You can select all the applicable seats at once, but you can only multi-select seats within a seating element. For example, you won't be able to multi-select seats from 2 different tables, 2 different row sections etc


Hide or remove individual seats within an element

Hide seat will prevent buyers selecting the seat(s) at checkout but they will still be visible

Remove seat will remove the seat(s) entirely from all views

  1. Select the multi-select tool in the bottom right

  2. Click or click+drag over the individual seats (selected seats will be marked by a border)

  3. Toggle ON hide seat or remove seat

    1. Hidden seats will appear with a darker shade

    2. Removed seats will disappear completely


Map your ticket types to your seats

You will need to 'map' your ticket types to the seats you have created in your venue layout. Ticket mapping tells the system where buyers can sit based on the ticket type they have selected.

This is where you can control restricted seating for tiered-pricing, VIP, or Staff ticket types, for example.

You must map your ticket types if you want to allow guests to choose their tickets during checkout and/or manually assign guests to the seat map

To map your ticket types to seats

  1. While on the seating map tab click edit map

  2. Select the mapping tab

  3. Click to select a seating block or table

  4. On the left-hand menu, select the ticket types that apply to these seats

  5. Click save

You can map multiple ticket types to the same seat, but each seat can only be purchased once.

Click on an entire seating block or table and select all ticket types that apply OR use the multi-select tool to select specific seats within a particular seating block or table


Match your ticket type capacities to the number of seats mapped in your seating plan

To ensure that you do not oversell your event or run into issues with seat availability, you can ensure the number of seats mapped with a particular ticket type match that ticket's capacity.

If your ticket capacity is higher or lower than the number of seats you've mapped for that ticket type, you will receive a see issue warning in the top right

Click manage capacity to review any discrepancies

You can manually change your ticket mapping or select auto match to override your ticket capacities, automatically, with the number of seats you have mapped to each ticket.

Select auto match all to apply changes to all your mapped ticket types.
Save your changes.

While auto-matching, your ticket capacities will change with the number of seats they are mapped to.

To increase or decrease your ticket capacity, you will need to map these ticket types to additional or fewer seats, respectively.

Note: If you have not enabled auto match for your ticket mapping, you can manually change your ticket capacities via tickets > ticket types as per normal.

We recommend you review your ticket capacities to ensure buyers do not run into issues during seat selection in the checkout process


Add objects and text to the seating map

You can use objects and text to reference different areas or other non-seating structures in your venue to buyers and ticket holders

Objects

There are 4 different objects for you to build other non-seating elements in your venue, such as bar, photo booth, fire exit, toilets.

Click ‘Objects’ from the toolbar on your left and choose from:

  1. Circle

  2. Square

  3. Line

  4. Icon

Edit an object

  1. Click on the object to edit:

    1. Object name - this is the object's label

    2. Text size - Change the size of the object name above

    3. Object icon - Choose to include an object icon or not

    4. Icon size - Change the size of the object icon selected above


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