You can create multiple ticket-type options for your event to help capture different price points, audience segmentations, and events and experiences. Each ticket type is assigned a name, price, and capacity, allowing you to offer all your entry options
There are three types of ticket types you can create:
💰Paid: A standard ticket type if you’re looking to charge for entry
🆓 Free: A no-cost ticket for free events, VIPs, children etc.
💪 Flexible pricing: Let your attendees decide the price they want to pay from set amounts or a price range.
You can create whatever ticket types you want within these formats (for example, a “concession” at a fixed price would still be a Paid ticket format).
🎟️ How to create a new ticket type
Ticket types are created when first drafting your event but can also be created and amended via the tickets > ticket types page when managing your event
Select either + paid, + free, or + flexible pricing
Enter a name for the ticket type. E.g. General Admission, Concession, or VIP
Enter a price (for free ticket formats this will be automatically $0)
Enter the ticket type capacity (see below for more information)
Hit save
Capacity refers to how many tickets of that type will be available. If you have 15 VIP tickets, this would be the capacity. If you have unlimited tickets, make the number very high, such as 1000.
Want to offer "Group" or "Table" options?
We recommend creating bundles using the packaged ticket tool
🧢 Set a capacity for each ticket type
A ticket capacity is effectively how many of these particular tickets you can sell
You can set individual capacities for each ticket type.
For example: In addition to the 100 x General Admission tickets that you aim to sell, you may also want to offer 20 x complimentary tickets. You can create a second, free ticket type “Comp” and set a capacity of “20”.
If your event can have no more than 100 people in total, you can cap sales across both ticket types using the total event capacity.
🔋 Total event capacity
A total event capacity is used to cap the total number of tickets that can be sold across all ticket types and will override the total capacities of your ticket types. Total capacities apply to each event date if you are running a recurring event
This number should be the maximum number of tickets that you can sell for this event
A total capacity is great if you know the total number of tickets you have on sale, but don’t want or know how to allocate a specific amount of tickets to each category
For example: You want to offer a "Concession" ticket alongside your "General admission", but you aren’t sure how many concession attendees there will be. The total number of tickets is 100 for the whole event.
You can set the concession & general admission ticket type capacities both to ‘100’ and set the total event capacity to ‘100’.
💪 Flexible pricing ticket type
The flexible pricing ticket type option allows buyers to choose the price of their ticket when registering. You can set the prices they can choose from in two ways:
A. Any amount
Buyers can enter their own amount between set Minimum and Maximum prices
You can also leave these options blank to have no limit
B. From a list of prices
Buyers are given a list of set amounts to choose from
Add a new flexible ticket type
Open the flexible ticket type
Click the Settings ⚙️ button
Set the price or price range options (see below)
