Custom messages can be added to the confirmation email that a buyer automatically receives after their registration and are a perfect way to provide additional information, instructions, links for online content, and anything else you may want to communicate to buyers immediately.
Create your custom message for a confirmation email
You can create a custom that will appear on all order confirmation emails for buyers, regardless of their order.
Manage your event via the events tab
Navigate to the design & comms > messages page via the left-hand menu
Click the email message tab
In the space provided, enter your custom message and click save
Due to the nature of how these emails are generated and to ensure email deliverability, you cannot:
Add attachments to this order confirmation email
Add additional images to custom messages
Personalise your custom message using shortcuts
Copy+paste or type "@" and select from one of the available shortcuts
Click the preview button to see what a sample confirmation email will look like
Create a custom message for individual ticket types
You can add custom messages that will appear for only buyers of specific ticket types. Any message entered into the primary message field will appear for all buyers
1. Click +add message below the primary message field
2. Select all ticket types that this message will apply to
3. Enter your message
If an order contains multiple ticket types that each have a custom message, the confirmation email will show all messages
