Yes, all buyers on Humanitix will automatically receive an order confirmation email after their purchase or registration sent to the email address they entered during checkout.
You do not need to enable anything to send these confirmation emails.
What is included on the order confirmation email?
The order confirmation email a buyer receives will contain:
Event information including date & time and location of the event
Order summary including the amount paid and ticket types or other items purchased such as donations and add-ons
A manage order button that will allow them to update their ticket information, refund/cancel their tickets (if enabled), or resell their ticket (if enabled).
A link to access their digital tickets which will contain a QR code that can be scanned using the Humanitix for Hosts app.
A PDF Tax receipt/invoice will be attached to their confirmation email if their order is "paid"
"Free" ticket type holders will still be sent a confirmation email
Add to calendar link so buyers can save the event to their calendar
Commonly asked questions
Can I change the wording on the order confirmation email?
Most wording and layout of the confirmation email cannot be changed and is a styling default across Humanitix.
Can I turn off sending of order confirmation emails?
Order confirmation emails cannot be turned off as they are a default standard to ensure buyers receive information about their order and their tax receipt/invoice if required.