How to find your digital tickets
You will receive your digital tickets and PDF tax invoice/receipt in an order confirmation email sent to the email address entered during your purchased.
This usually happens within minutes.
Click the view tickets button on your order confirmation email to view your digital tickets. These are not attached separately.
If you cannot locate your order confirmation email please check your junk/spam folders or any alternative email address you may have used.
Request the event host resend your tickets
If you believe you have entered an incorrect email address or have deleted or lost the order confirmation email sent to you, then you can request this be resent.
Visit buyer support page and search for the event you are attending
Select the event
You should now see a contact host form
Select "Can't find my ticket/invoice" from the dropdown menu and complete the form. Please make sure to provide the same email address you used to purchase the tickets.
Click Submit.
Alternatively you can also head to the event page directly and click contact host.
The host will receive a message with your details and resend your order confirmation email with tickets and tax invoice/receipt attached.
There is no "view tickets" button on my order confirmation email
If there is no "view tickets" button on your order confirmation email, the event host has disabled access to digital tickets.
This may be because either physical tickets are not required for entry, or, tickets will delivered via a separate email closer to the event date.
We recommend checking out the event information on the event page, your order confirmation email, the event's direct website, or via any additional email communication from the event host for any further information.
You can also get in touch with the event host directly by sending them a message using the contact host button on your order confirmation email or the event page.
Please note Humanitix does not manage the events hosted on our platform.
If you still can't find any email...
If you didn’t receive your tickets after getting them re-sent:
Check that your email is correct. If not, contact the event host to update your email address.
Check your junk/spam folders. If you find the email there, mark it as “not spam” and save Humanitix’s email address ([email protected]) to your contacts to prevent emails from being sent to spam.
Check your mail filters. Most email services provide filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere in your inbox.
Check for third-party filtering. If you use a company, corporate, or business email address, there may be other services in use that are blocking the message. Your company’s IT department or mail provider can confirm this and might need to whitelist @humanitix.com to prevent it from happening in the future.
Still no luck?
Click the chat button in the bottom right corner and submit a ticket!