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Where is my ticket?

Find out how to resend your ticket if you can't locate it in your inbox after paying for it

Updated over a week ago

You will receive your tickets and the tax invoice/receipt in an order confirmation email after you’ve purchased and paid for your tickets. This usually happens within minutes.

Re-send tickets

Can't be bothered to find the email? No problem! With just a few clicks, you can have your tickets resent to you:

  1. Visit buyer support page and search for the event you are attending

  2. Select the event

  3. You should now see a contact host form

  4. Select "Can't find my ticket/invoice" from the dropdown menu and complete the form. Please make sure to provide the same email address you used to purchase the tickets

  5. Click Submit.

What to expect?

If we can find a match for your email address, all tickets bought with that email will be re-sent to you. If we can't find a match, we will send an email to the event host so they can get back to you with your request

I still can’t find any email…

If you didn’t receive your tickets after getting them re-sent:

  • Check that your email is correct. If not, contact the event host to update your email address.

  • Check your junk/spam folders. If you find the email there, mark it as “not spam” and save Humanitix’s email address ([email protected]) to your contacts to prevent emails from being sent to spam.

  • ​Check your mail filters. Most email services provide filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere in your inbox.

  • Check for third-party filtering. If you use a company, corporate, or business email address, there may be other services in use that are blocking the message. Your company’s IT department or mail provider can confirm this and might need to whitelist to prevent it from happening in the future.

Still no luck?

Click the chat button in the bottom right corner and submit a ticket!

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