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Set up event notifications for event sales and buyer enquiries
Set up event notifications for event sales and buyer enquiries

Set up automated event notifications including: ticket sales, attendee enquiries and host payouts, to your email and other team members'.

Updated over a month ago

You can receive email notifications about any key events on your event and account. By default, the email address attached to your Humanitix account (that you used to sign up) will receive all event notifications.

If you're a part of an organization, team, or co-hosting the event, you can include additional recipients for any email notifications to keep all teammates up-to-date.

There are 4 notifications you can set up on your account

Attendee enquiries

Guests can send email enquiries to you via the contact host button on the event page or their order confirmation email

Payouts

Each event payout will generate a confirmation email with a PDF payout receipt attached

Order notifications

A confirmation email for each ticket sale made by a buyer

New event

Email notification that a new event has been created under this account and is useful when working in large teams and/or you have shared access to another user enabling them to create events on your behalf.


How to change your notifications for a single event

  1. Manage your event via the events tab

  2. Select advanced > notifications on the left-hand menu

  3. Select each notification you would like to receive

  4. Click + add recipient to send notifications to additional email addresses

  5. Hit save


How to change notifications for all events under your account

Setting account-level notifications only applies to the events that you own ie. were created under the email linked with your Humanitix account NOT to events that have been shared with you via permissions.

  1. Head to account > my account

  2. On the left-hand menu bar click default notifications

  3. Select each notification you would like to receive

  4. Click + add recipient to send notifications to additional email addresses

  5. Hit save. These notifications will be saved as a default and will apply to all new events

  6. To apply these changes to all existing events click apply to all in the pop-up.


Can I stop attendee enquiries from coming to my account email address?

Attendee enquiries will always be sent to the email address used for your account/the account that created and owns the event. This is to ensure at least one email address is receiving these communications.

You can add additional recipients for these notifications if you want another user or email address to receive these as well.

If you do not want to see this emails in your inbox, consider setting up a filtering rule in your email client to automatically 'archive' or move to a designated folder.


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