We highly recommend you preview your event page before going live with ticket sales to ensure a smooth on-sale. You'll want to make sure:
Your ticketing is set-up correctly and is easy for buyers to understand
You have included all important event information where neccessary
You’re capturing all the data that you need
While your event is in draft you can still test out and preview the entire checkout experience as a buyer would see
You can continue to make any changes to your event even if you publish it
Here are some things to consider for your event:
Add an eye-catching event banner image
Get your event page on brand with event page styling
Provide any event details in your event description
Add important information in a custom message on the confirmation email
Capture data from attendees using checkout questions
How to preview your event page
While managing your event click preview in the top right next to publish to see your event page in both desktop and mobile views. This is the exact same event page your ticket buyers will see.
You can continue through the entire checkout process as if you were a ticket buyer.
Put yourself in the shoes of a potential buyer
Do you have enough information? Are the ticketing options clear? Do you need to ask more information or is it too lengthy?
A confusing or lengthy checkout process may prevent sales.
Share the event preview with your team
Events that are in draft can only be accessed by other Humanitix users that have been shared access to the event. They must also use the preview link.
However, you can also share the direct, tokenised link to the preview with anyone regardless of whether they have an account on Humanitix or not.
Click preview and then select view in new tab. This will open your event page preview in a new tab in your browser.
While on the event page preview tab, copy the entire link that appears in your browser's address or URL bar and share this with your team.
Share access to your draft event with your team
If you'd like a colleague to collaborate on an event including continuing to build the event or manage it, you can share event access from your account to theirs. Giving them access via Humanitix means they will use their own login to access and view the event at anytime.
Head to account > permissions on the top menu bar and click share permissions. Enter the email address of the user who will be prompted to create an account if they do not have one already.
How to register a 'test' ticket for yourself
You can track the entire customer journey including receiving a confirmation email for yourself by registering a ticket under your details. To avoid making an actual payment, if your event is paid, you can use one of several methods to generate a "free" ticket.
Any ticket you register for an event is a 'valid' ticket. These tickets/orders cannot be deleted entirely but you can cancel and restock them.
Create a 'test' ticket with a manual order
Manual orders can be used to generate complimentary tickets for friends, family, VIP etc. or account for sales that have been made outside of Humanitix but can also be used to register a complimentary ticket for yourself without needing to take payment.
Manage your event via the events tab
Navigate to orders/refunds > orders
Click + new manual order
Select complimentary as the payment type
Increase the quantity of a ticket to add to your order and select continue manual order
Enter your email address in the buyer details and any required ticket information
Click continue
You will receive a confirmation email with your digital ticket attached.
Register a test ticket with a free ticket type
You can create a "free" ticket type (with a value of $0) in order to register a ticket with the same buyer journey
While on the tickets > ticket types page click + free to create a $0 ticket
Click preview/view in the top right
Select a ticket for yourself and enter your email address in the buyer details
You will receive a confirmation email with digital ticket attached
You can disable a ticket type that was primarily used for testing by clicking the disable icon to the right.
This will hide the ticket from the event page and prevent any further sales.
Register a free ticket with a 100% off discount code
If you have multiple ticket types which are all paid you wish to track the full purchase journey of those ticket types, you can create and apply a discount code which applies a 100% off discount, making the ticket "free" and requiring no payment.
Manage your event via the events tab
Head to promote > discounts on the left-hand menu bar
Click create discount code
Give your code a name, eg: EVENTTESTING
Set the code to a 100 percentage (%) discount
Fill in the remaining required fields
Click Save
Register a ticket using the discount code:
Click preview in the top right
Select get tickets to navigate to the ticket selection page
Enter the discount code in the field provided
Enter your email address in the buyer details
Click save and checkout
You’ll receive a confirmation email with your digital ticket attached.
