You can update the date and or time of your event at anytime before the event. For example, if you need to postpone your event or you have made a mistake.
When an event date is changed any registered attendees are 'moved' to that new date. This new date will reflect on their digital ticket, automatically.
You cannot change your event date if your event date has passed. You can contact the Humanitix support team to request a date change if required.
Attendees are NOT notified about a date/time change
If you want to notify registered attendees of the new event details you can send an email campaign
How to change your event date and/or time
Manage your event
Navigate to event information on the left-hand menu
Change your event date & time
Click save
How to change a single event date in a recurring event date
Manage your event
Navigate to event information on the left-hand menu
Under date & time, click the edit ✏️ icon next to your dates
Using the calendar, click on the date/time "bubble" you want to edit
Change your event date & time
Click save
How to update the date and time of a past event
Hosts cannot change the event date of a past event. You can however request this change if required by contacting the Humanitix support team.
Use the messenger in the bottom right after logging in to send us a message.
Humanitix does not recommend changing the event date of a past event unless it has not gone ahead e.g. due to a cancellation or postponement.
If you are looking to run the same event again, create a new event, duplicate the event, or add an additional recurring event date.
Commonly asked questions
Will changing the event date and time update a buyers "add to calendar"?
No, updating the event date and/or time will not automatically update any calendar entries that a buyer may have saved using the "add to calendar" option. This is a static calendar file.
We recommend notifying all buyers using an email campaign of the event date change. In your email message you can add the "@AddToCalendar" shortcut as a handy link for them to add a new, updated calendar entry.