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How to change the date and/or time of your event

Updated over 3 weeks ago

You can update the date and or time of your event at anytime before the event. For example, if you need to postpone your event or you have made a mistake.

When an event date is changed any registered attendees are 'moved' to that new date. This new date will reflect on their digital ticket, automatically.

You cannot change your event date if your event date has passed. You can contact the Humanitix support team to request a date change if required.

Attendees are NOT notified about a date/time change

If you want to notify registered attendees of the new event details you can send an email campaign


How to change your event date and/or time

  1. Manage your event

  2. Navigate to event information on the left-hand menu

  3. Change your event date & time

  4. Click save


How to change a single event date in a recurring event date

  1. Manage your event

  2. Navigate to event information on the left-hand menu

  3. Under date & time, click the edit ✏️ icon next to your dates

  4. Using the calendar, click on the date/time "bubble" you want to edit

  5. Change your event date & time

  6. Click save


How to update the date and time of a past event

Hosts cannot change the event date of a past event. You can however request this change if required by contacting the Humanitix support team.

Use the messenger in the bottom right after logging in to send us a message.

Humanitix does not recommend changing the event date of a past event unless it has not gone ahead e.g. due to a cancellation or postponement.

If you are looking to run the same event again, create a new event, duplicate the event, or add an additional recurring event date.


Commonly asked questions

Will changing the event date and time update a buyers "add to calendar"?

No, updating the event date and/or time will not automatically update any calendar entries that a buyer may have saved using the "add to calendar" option. This is a static calendar file.

We recommend notifying all buyers using an email campaign of the event date change. In your email message you can add the "@AddToCalendar" shortcut as a handy link for them to add a new, updated calendar entry.

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