Use checkout questions tool to collect data from your guests, including unique names on tickets, dietary requirements, accessibility requirements, terms and conditions and more.
You can find information collected from a checkout question in your order and attendee reports. Questions asked per order will appear in the orders report, while questions asked per ticket will be found on the attendee's report.
Tip: A lengthy checkout form will frustrate your buyers! If you won't use the data, then don't ask for it. Consider asking the most vital information only and/or asking questions after checkout
🙋♀️ Default buyer questions
Humanitix will always ask buyers for the following data regardless of the number of tickets they purchase:
Ticket buyer’s First name
Ticket buyer’s Last name
Ticket buyer’s Email
Ticket buyer’s Mobile
It is not possible to remove these default buyer questions.
However, you can make the mobile question optional
➕ How to add a checkout question
Manage your event via the events page
Navigate to checkout questions on the left-hand menu bar
Click + add question
Choose a question type from our pre-built templates or create your own using the available formats
Enter your question name into the field provided
Click save
⚙️ How to edit the settings of a checkout question
After adding your questions, you will have the option to:
Rename the question
For example, instead of “Address”, you can change it to “Where do you live?”
Ask the question per ticket or once per order
When applied to tickets, the question is asked for each ticket.
For example, if there are 3 tickets, it will be asked 3 times for each ticketWhen applied to order, the question is asked only once for the entire order, regardless of how many tickets are being purchased
Make the question required
This question must be answered before completing the checkout
Use the Settings ⚙️ button to:
Apply the question to specific ticket types
Make the question conditional upon other questions or
Only ask the question after checkout
Add and edit dropdown or multi-select options
👀 Preview your checkout questions
You can click preview checkout form just above your checkout questions to see how the questions appear to your guests at the checkout
Alternatively, click on the preview/view button towards the top of your screen and go through the checkout process.
⏬ Create conditional questions
Conditional questions will only appear when a buyer answers a previous question with the designated answer(s) and are a great way to streamline your checkout form. To create a conditional, read our full guide on conditional questions.
🚫Set limits on answers to a dropdown or multi-select question
You can set a limit on the number of times an answer can be selected within a multi-select or drop-down select checkout question
A great solution if only 'x' amount of that particular option is available
Create your multi-select or drop-down select checkout question
Click the settings ⚙️icon to the right to add your available options
Toggle ON ‘limit the quantity of each option
Enter the quantity for each option
When an option’s quantity is exhausted, it will appear as “unavailable” to the ticket buyer
📔 Create a template for your common questions
You can save a set of checkout questions as a template that can be easily applied to other events to save you time
You can create a checkout question template by navigating to the account > advanced > templates page via the top menu bar:
Click new template:
If you have already added your questions to an existing event, select from existing event
If you want to start from scratch, select new checkout questions template.
Hit save
Apply your template by navigating to your event:
Head to the checkout questions section of your event
Click import template
