Conditional questions are a great way to gather additional data from buyers without overwhelming them with questions that may not be relevant.
Conditional questions will only appear when a previous question has been answered with the appropriate value.
For example: You want to find out whether a buyer is a member of your organisation during the checkout process. Members will need to provide their membership number. For non-members, they should be asked no further questions.
🗒️ Set up a conditional question
Head to the checkout questions page of your event via the left-hand menu bar
Add your preliminary checkout question
This should be dropdown, multi-select, or checkbox format question
Add your second question that you wish to be conditional
Click the settings ⚙️ icon to the right of your conditional question
Toggle the question to show if the following parameters are met:
question - what question must be answered?
equation - include or exclude certain answers
value - the answer that must be given
💡 Tip: Click the 👁 preview checkout form text towards the top right to see how your questions will appear
In the example above, we have created a preliminary dropdown select question Are you a member of ACME organisation? with the available answers ‘yes’ and ‘no’.
A conditional text question then appears if the answer 'yes' is selected to ask them to enter their membership number