How to add a terms and conditions checkout question
You can add terms and conditions to your checkout journey with a checkout question. This question will appear as a "checkbox" that a buyer must agree to before completing their purchase.
Manage your event via the events tab on the top menu
Select checkout questions on the left-hand menu bar
Click + add question
Select the terms & conditions question format
How to link your terms and conditions to your checkout question
Once your question has been created you can link your terms and conditions in 3 ways.
Click the settings ⚙️icon to the right of the question to:
a. Insert a link: Hyperlink the ‘terms and conditions’ text that appears in the question to direct them to an online document or webpage
b. Upload a PDF: Attach an online PDF document that can be downloaded
c. Enter text: Enter your terms and conditions in plain text
💡 Tip: You can rename the ‘terms and conditions’ text that appears in the checkbox question to suit your event via this settings page better. E.g. waiver
How to add your terms and conditions to your event page
You can also include the terms and conditions of your event prior to a ticket being selected.
Event description
Add this to your event description via the event description > details page.
You can include pain text or hyperlink text to an online document.
Refund policy
If your terms and conditions relate mainly to refunds available for the event, consider amending a custom refund policy.
Head to the event information > details page and scroll to the refund settings header.
Select the custom policy and enter your terms and conditions.