Skip to main content

Box Office - Till (Nuvei) Terminal set-up and use guide

Step-by-step guide on how to connect the Nuvei payment terminal to the Humanitix for Hosts app.

Box office sales are initiated via the sales tab in the Humanitix app, and payment is taken via the connected payment terminal.

1. Connect your device to a payment terminal

  1. Open the Humanitix for Hosts app, then select the event and event date

  2. Select the "..." menu in the top right and then settings

  3. Select Till terminal settings

  4. Using the device’s camera scan the QR code found on the back of the payment terminal, or enter the unique terminal ID

✅ You can connect multiple scanning devices to the same Till Terminal.

2. Set up your payment terminal

⚠️ You must connect the app + device to the payment terminal (Step 1) before operating the terminal as shown below

  1. Turn on your payment terminal

  2. Swipe up on the screen to unlock

  3. Tap the hamburger menu button on the top left

  4. Select terminal settings

  5. Select integrated mode

❌ The terminal is not ready. You need to change terminal settings.

❌ The terminal is not ready. Check Wi-Fi or restart the terminal.

✅ Terminal is ready

‼️ Important: If the terminal displays ⚠️ Inactive

  1. Swipe down from the top of the screen

  2. Press and hold the WIFI button and connect to an available WIFI source

  3. Or, hold down the power button on the side and restart the terminal.

Internet access is required to take payments

Each terminal has a 4G mobile network, but we recommend you also have WIFI access. Your connected mobile/tablet device must also have internet access.

3. Sell tickets via the Humanitix for Hosts app

All box office sales must be initiated via the Humanitix for Hosts app. Do not initiate a purchase via the payment terminal directly.

Select the sell tab on the bottom menu in the Humanitix for Hosts app.

Add ticket types to the order

Select the number of ticket(s) using the "+" icon next to each ticket option

Select the payment method

By default, payments are set to be taken via tap to pay. Click the payment method above place order, and change to Till Terminal.

You can also tap "..." to set as default. Every new order will automatically transact via the connected payment terminal.

Take payment on the terminal

Confirm the expected amount with the buyer before you ask for payment.

Insert, swipe, or tap the card on the payment terminal to complete the payment.

Send a receipt and check in

Once the order has been completed, return to the Humanitix for Hosts app on your device to take the following actions:

  • Check in tickets
    Load the order and check in all or select tickets from that order

  • View order
    View the order and see all tickets or order details
    ​
    ​Order delivery options:
    ​

  • Email the order confirmation email with receipt and access to the digital ticket

  • Display the QR code on the device - Buyers can scan the QR code to view their order confirmation page with a link to their digital ticket(s).

  • Print a receipt and/or ticket QR code via an external thermal printer
    ​

  • Start a new sale

If buyer details are not collected during the checkout, placeholder information will be associated with each order, for example:

Issue complimentary/discounted tickets at the door

This is for friends, families, VIPs, or whoever you decide to give away a free ticket at the door. If you think there is a chance this might happen, best to create some hidden tickets before the big day.

How to create hidden tickets?

⚠️ Tickets cannot be created in the Humanitix app.

Please log into Humanitix from a browser on another device/computer.

  1. Go to your event

  2. Add a regular ticket type with the discounted pricing

  3. Click the Settings button next to the ticket type

  4. In the expanded menu, toggle on Hidden

  5. Click Save

Refunds

Refunds are currently not possible through the Humanitix app or payment terminal:

  • For card payments

    • Take down the buyer's contact information, purchase amount, date, and last 4 digits of their bank card

    • Refunds for Till (Nuvei) terminal payments are currently not supported in the Humanitix console and must be actioned by the Humanitix support team.

    • Contact the Humanitix support team to organise a refund

  • For cash payments

    • Refund the buyer cash from your till.

    • Follow the steps to refund the order in the Humanitix console. You may choose to do this at the end of the day.

Related Articles
Did this answer your question?