Pay-by-link on invoices is only available for events running in AUD
You can enable invoicing as a payment method for buyers allowing them to checkout and 'reserve' tickets without using a credit card. Invoices issued for AUD events will contain a pay now link that allows them to make an online bank-to-bank transfer securely through their bank's app or portal without the need to manually fill in bank account details.
Humanitix automatically marks invoices as "Paid" and releases funds to you post-event, just like your credit card sales, eliminating the need to manually manage these payments in your account.
Currently, Pay-by-link is NOT enabled for all events.
Contact the Humanitix support team and request them to enable this for your events.
When pay-by-link is NOT enabled, all buyers will receive a standard invoice with your bank account details they will make a direct payment to
If buyers wish to use PayID they need to set this up in their banking app. Pay via BSB is also available.
How to enable invoicing as a payment method for your event
For buyers to use the pay-by-link you must enable invoicing as a payment method for your event.
To enable invoicing as a payment method:
Manage your event via the events tab
Navigate to payments and fees > gateways
Click set up on invoicing
Toggle ON enable invoicing
Enter your company details that will appear on the invoice sent to the buyer
Review the invoice due date
Click save
Optional invoice settings:
Add a logo that will appear on the invoice
Tickets sent after checkout - if enabled, buyers will receive tickets before they have paid
Send invoice manually - Humanitix will NOT generate an invoice for the buyer. You will need to create and send an invoice manually outside Humanitix.
Only allow invoices via a link - generate a unique link that can be shared with exclusive buyers which will enable the invoice payment method
Invoice will appear as a payment method at the checkout stage of a ticket purchase
Pay by Link is enabled automatically for your invoice gateway settings. A pay now button will appear on all emails and invoices for buyers purchasing using the invoice payment method.
How do buyers pay an invoice via pay-by-link
Buyer uses the Pay Now link on their email or invoice
Once a buyer has completed an order using the invoice method they will receive an order confirmation email with an attached invoice.
Both the invoice and email will contain a pay now link
2. Buyer completes the purchase via the PayTo payment portal
After clicking pay now a buyer is redirected to the PayTo portal landing page.
After entering their PayID or BSB and Account Number, they will be redirected to their bank's app or portal. They must agree to the payment before finalising it.
3. Funds are credited to the event and tickets delivered to buyer
The system will credit funds to your Humanitix event and mark the invoiced order as paid.
Navigate to the orders/refunds > paid by invoice page to track the invoice status of all orders.
The buyer is sent a new order confirmation email with a link to their digital tickets and an attached PDF copy of the paid invoice. This process should take around 5 minutes to finalise.
How to refund a Pay By Link invoiced order
The Humanitix console cannot currently process refunds for orders that have been paid via pay-by-link.
Please contact the Humanitix support team to request a refund for these orders.
For orders that have been manually invoiced i.e. a buyer has not paid via the Pay-by-link and has made a direct payment to your bank account, you will need to arrange a refund outside of Humanitix to the buyer. For example, via a direct bank transfer.
Coming soon: We expect refunds for pay-by-link orders to be available around October 2024
Commonly asked questions
What happens if a buyer cannot use the pay now link?
If a buyer cannot pay the invoice using the pay now link you will need to raise an invoice manually with your bank account details and provide this to the buyer.
To keep track of payments made outside of Humanitix you can manually mark an order as "paid" via the actions menu to the right of an invoiced order
Can a buyer change which PayID or bank account they would like to pay from?
If a buyer has already entered a PayID and received a PayTo agreement they will need to log into their respective bank account app or account and decline the existing PayTo agreement. Advise them to refer to their banks instructions as they may differ between banks.
Once declined, they can click the pay now button on their invoice/email and begin the process again with their new details.
Can I put my bank account details on the invoice?
With Pay-by-Link enabled, you cannot display your bank account details. Buyers must use the Pay Now link on the invoice or confirmation email. You can provide your bank account details separately to a buyer, outside of Humanitix, or raise a manual invoice if you would prefer buyers pay into your account directly.