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Update details on a buyer invoice/receipt (for online orders only)

This article explains how you can change the buyer's details on the tax invoice for an online order.

Updated over a week ago

For online orders, you can change the buyer's details on the tax invoice. For example, if they forgot to put in their business name or details, this can be added even after the transaction is complete.

You can only change the invoice details for ONLINE orders. For those paid by invoice offline, you will need to generate a new invoice instead.

How to change the buyer details on the online order tax invoice/receipt:

  1. Navigate to reports > orders via the top menu bar

  2. Search for the order by Order ID, buyer name or email

  3. To the right of the order, click actions > edit

  4. Update the buyer's details as required

  5. Scroll down and click update

  6. Click the actions button again and resend tickets to resend their order confirmation email or download invoice to save a PDF to your device.

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