Tax invoices, or receipts, are attached to the order confirmation email buyers automatically receive after purchasing.
Buyers may request that you resend their tax invoice/receipt if they have deleted or misplaced the email or a member of their organisation purchased a ticket that needs to be lodged by their finance team.
You can direct them to their order confirmation email and/or resend a copy of this email with the PDF invoice/receipt attached.
🔄 Resend an order confirmation email with the tax invoice/receipt
Search for the buyer's order via their order ID or name > select get report
Click actions > resend tickets
Review or change the email address provided > click Send
It is not required that you select email tickets to each attendee
Only the primary buyer email address will receive a copy of the invoice/receipt
📥 Download a PDF version of tax invoice/receipt