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Resend or download an order tax invoice/receipt
Resend or download an order tax invoice/receipt

Resend lost or deleted PDF receipts and invoices to your buyers

Updated over 11 months ago

Tax invoices, or receipts, are attached to the order confirmation email buyers automatically receive after purchasing.

Buyers may request that you resend their tax invoice/receipt if they have deleted or misplaced the email or a member of their organisation purchased a ticket that needs to be lodged by their finance team.

You can direct them to their order confirmation email and/or resend a copy of this email with the PDF invoice/receipt attached.


πŸ”„ Resend an order confirmation email with the tax invoice/receipt

  1. Navigate to orders > reports via the top menu bar

  2. Search for the buyer's order via their order ID or name > select get report

  3. Click actions > resend tickets

  4. Review or change the email address provided > click Send

It is not required that you select email tickets to each attendee

Only the primary buyer email address will receive a copy of the invoice/receipt


πŸ“₯ Download a PDF version of tax invoice/receipt

  1. Navigate to orders >reports via the top menu bar

  2. Search for the buyer's order via their order ID or name > select get report

  3. Nex to the order, click actions > download invoice

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