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Resend or download an order tax invoice/receipt
Resend or download an order tax invoice/receipt

Resend lost or deleted PDF receipts and invoices to your buyers

Updated over a week ago

Tax invoices, or receipts, are attached to the order confirmation email buyers automatically receive after purchasing.

Buyers may request that you resend their tax invoice/receipt if they have deleted or misplaced the email or a member of their organisation purchased a ticket that needs to be lodged by their finance team.

You can direct them to their order confirmation email and/or resend a copy of this email with the PDF invoice/receipt attached.


πŸ”„ Resend an order confirmation email with the tax invoice/receipt

  1. Navigate to orders > reports via the top menu bar

  2. Search for the buyer's order via their order ID or name > select get report

  3. Click actions > resend tickets

  4. Review or change the email address provided > click Send

It is not required that you select email tickets to each attendee

Only the primary buyer email address will receive a copy of the invoice/receipt


πŸ“₯ Download a PDF version of tax invoice/receipt

  1. Navigate to orders >reports via the top menu bar

  2. Search for the buyer's order via their order ID or name > select get report

  3. Nex to the order, click actions > download invoice

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