Attendees or potential buyers to your event can get in touch with you using the contact host button available on the event page, host profile, and buyer's order confirmation email.
Attendees fill out a contact form and these enquiries are sent as an email to your account email address and any other recipient email address you have nominated in your notification settings.
Where do I find attendee and buyer enquiries?
Any messages sent to you from potential buyers or registered ticket holders using the contact host button will be sent to your account email address.
Enquiries are sent from [email protected] and have the subject line "[Event Name] enquiry from [Sender]". You can reply to the email directly to answer the enquiry.
Attendee enquiries cannot be found in the Humanitix console or Humanitix for Hosts app.
Send attendee enquiries to multiple email addresses
By default, all event notifications such as buyer/attendee enquiries are sent to your account (event owner) email address. If you're working with a team you can include additional email addresses as recipients for any attendee enquiries
While managing your event navigate to comms > notifications on the left-hand menu bar and select + add recipient
Enter the email address and the notifications you want them to receive including attendee enquiries.
Share event access with your team
To ensure team members can action any buyer requests in Humanitix make sure you have shared access to the event via the account > permissions.
>> Learn more about sharing event access
Note: Sharing event access does not automatically add team members to any event nofitications.
Commonly asked questions
Can I view attendee enquiries within the Humanitix console?
It's currently not possible to view or manage attendee enquiries while logged into Humanitix. All attendee enquiries are visible only as an email sent to your account email address and any other recipient email addresses added in your notification settings.
I can't find any attendee enquiries in my inbox?
If you can't find any attendee enquiries please try the following troubleshoots:
Ensure you are checking the correct email inbox. Enquiries are sent by default to the event's owner/creator email address.
If you are not the event owner, ensure you have been added as a recipient for attendee enquiries via the advanced > notifications page.
Check your junk/spam folders. Some email clients or security settings may prevent these emails reaching your main inbox. We recommend marking these emails as a "safe sender".
Try searching your inbox for emails from "[email protected]" or the subject line "[event name] enquiry from"
Can I change the return email address for attendee enquiries?
The return email address for all attendee enquiries will always be the account email address by default but you can add multiple recipients to receive these emails via the comms > notifications page while managing an event. Additional recipients will then be able to respond to those enquiries separately.