You can share access to events with other Humanitix users allowing them to help manage and build your event. You can share access to one, multiple, or all of the events you own and you can control the level of access another user has to each event.
Shared users will need to create and log in with their unique email and password to view and interact with your events, protecting your login details.
Access is shared one-way, account-to-account
You can create an event and share it with another account on Humanitix. You are still the "owner" of that event.
If you need to see events made by another account, they will need to share access from their account to yours
How to share event access with another user
Events are "owned" by an account but access to them can be shared with another Humanitix user. These events will be visible to the user when they log in with their account.
Head to account > permissions on the top menu bar
Click share permissions
Enter the email address of your co-host/team member
Select the level of access (see below)
Click share permissions
Users will be required to create an account on Humanitix
If a user does NOT have an existing Humanitix account they will receive a confirmation email with an authorization link to complete their sign up
If a user already has an existing Humanitix account shared events will appear automatically. They can refresh / login again to see any changes. They will not need to use the authorization link in the confirmation email
How to share "full access" to all your events
Sharing full access to your events with another user gives them the greatest level of access to your existing and future events. New events created by you will automatically appear for shared users.
This option should be reserved by your closest team members who require admin-level control of an event or lineup of events.
✅ Users shared full access CAN:
See and manage all events created by the original account, both existing and future events
Make changes to the event
Download reports and send email campaigns
Check-in and scan attendees via the Humanitix scanning app
Apply their own templates, organiser profiles, email campaigns, tours, gift cards, and global discount codes to these events
Apply organiser/host profiles from the original account
❌ Users shared full access CANNOT:
Apply add-ons to these events
View templates, organiser/host profiles, email campaigns, tours, gift cards, and global discount codes created by the original account
Update bank account details
Create Zapier integrations
Apply default settings from their account
Apply default gateways from their account
How to share restricted access to selected events
You can share restricted access to only specified events and can also control the level of information they have access to or the ability to edit any of these events.
Click event / feature-specific access
Select the event(s) you would like to share access to
Select the level of access (refer to the guide below) to control how team members can interact with your events
| 1️⃣ Event editing | 2️⃣ Manage orders, attendees & email campaigns and in-app Box Office | 3️⃣ Finances and reports | 4️⃣ Scanning app access |
Edit event information |
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View ticket sales and financial reports |
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Download payout receipts and financial reports |
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Swap tickets or edit ticket details |
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Refund and cancel tickets |
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| You will also need scanning app permission to refund box office orders |
Send email campaigns |
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Check-in and scan attendees on the app |
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Tip: Have a couple of helpers who will manage registrations? It is best to share and manage orders, attendees & email campaign permissions only. They will not be able to change the events or see your sensitive sales data.
Tip: Need some help scanning tickets and checking in attendees on the day?
Share scanning app access to your staff/volunteers and prompt them to download the Humanitix organiser app. They can scan tickets on their device without getting full access to your event. Check out our full guide on the app HERE
How to let a user share access to your events on your behalf
By default, shared users will not be able to "pass on" or share access to an event that was originally shared with them, with another user.
When sharing full access you can enable the option to create and share events on my behalf to empower your team to share access with other users managing the event, without you needing to share these permissions yourself.
While logged in with their account, the shared user will have the option to create an event owned by your account or share permissions to events originally created from you
Are you part of a large team, organisation or school?
If you're working in a large team, we typically recommend all events are created under a central admin account e.g. [email protected]
Access to all or specific events can then be shared with individual users
Keeping your events centralised under one 'admin' account means:
Greater control over things like bank accounts which can only be controlled by the event "owner"
Greater oversight of all your organisation events
Easier transitions from outgoing staff members
How to see, edit, and delete permissions shared to/from your account
All permissions related to your account can be seen via the permissions page:
Head to accounts > permissions
Click shared to see event access shared from your account
Click received to see event access shared to your account
To edit event access, click edit ✏️ to amend the event(s) or level of access
Click delete 🗑️ to remove access
If you need to update permissions you edit the existing permissions shared OR delete the existing permissions and resend.
Sharing permissions will not override existing permissions.
You can also see which account has shared access with you for a specific event by clicking the shared 👤icon on an event card while on the events tab
How to change the "owner" of an event
If you need to change the owner of an event you can request an event - or account - transfer from the original account to a new account.
This is needed in the case you have created events under the wrong email address, or a team member has left an organisation. Transferring is recommended to ensure complete ownership of an event including the ability to change and edit bank account details.
Commonly asked questions
I have been shared access by my teammate, but I can't see the event in my list of events.
There may be several reasons why you cannot see an event another user has shared access to:
Scenario 1: You have likely been shared access to an event that your team member does not own and who has been shared access to themselves.
By default, they are not able to pass this access along to you.
You will need to contact the original event creator/owner to share event access directly with you.
Scenario 2: You have filters enabled on the events listing tab that may prevent an event from appearing. To catch all events make sure you use All and Most Relevant
Scenario 3: You have only been shared scanning app access. With this level of permissions, you can only see the event in the Humanitix for Hosts app and will not see the event logged into a browser (e.g. on a Laptop or Desktop computer).
You must contact the event owner to amend these permissions.
I have been shared access but am receiving a “permission denied” message
You are trying to access a section of the event you do not have permission to access. Navigate to the left-hand menu bar to interact with the event within your restrictions.
For example, if you have not been shared finances and reports, the overview page will not be visible as it contains financial information.
Can I share seating maps with my team members?
Seating maps are currently restricted to an account level. However, you can pass on seating map templates through events.
Create the seating map template under your account
Your team member shares with you the event they would like the seating map applied to
Open the event > seating maps > copy the seating map template
Moving forward, your team members can apply this template to future events they create