Skip to main content
All CollectionsPromote and share your event
I cannot see an event that has been shared to me from another user
I cannot see an event that has been shared to me from another user
Updated over 3 months ago

If another user has shared access to your account and you cannot see it in your events listing, it could be due to one or several reasons:

The user who has shared access does not own or have permission to share the event

You have likely been shared access to an event that your team member does not own and who has been shared access to themselves.

By default, they are not able to pass this access along to you.

You will need to contact the original event creator/owner to share event access directly with you.

Your event filters prevent this event appearing

You have filters enabled on the events listing tab that may prevent an event from appearing. To catch all events make sure you use all and most relevant.

Any archived events will only appear under the archived folder

You have only been shared "scanning" access

You have only been shared app access. With this level of permissions, you can only see the event in the Humanitix for Hosts app and will not see the event logged into a browser (e.g. on a Laptop or Desktop computer).

You must contact the event owner to amend these permissions.

Did this answer your question?