You can request all, multiple, or a single event is transferred from your account (email address) to another. This option is recommended if you need to change your email address, or, you need to give ownership of these events to another user, teammate, or colleague.
No event data is lost during an account transfer.
Learn more about sharing access to events with other users if you still want to retain ownership.
How to request an account or event transfer
Account or event transfers must be actioned by contacting the Humanitix support team. Transfers are completed within 1 business day and all event data will remain intact. Events can be transferred both before and after they are published. This allows flexibility for the new account holder to adjust settings or continue managing ongoing ticket sales uninterrupted.
Create your new account by signing up with your new email
(You will need to logout of your existing account)Use the messenger to send a message to the Humanitix support team while logged into the existing/original account
Ask for "Account, fees and transfers" and then "Account transfer"
For privacy and security reasons, account transfers must be requested from the original account email address.
You can also submit an account transfer request by emailing [email protected]
What data is transferred?
When transferring a single event
All event data for that event including sales and attendee information
When transferring an account (all events)
All events created by this account
All host profiles created by this account
Email campaigns
Styling, checkout question, and ticket type templates
Tours
Gift cards
Global discount codes
Event access permissions that have been shared from your account to other accounts
Bank accounts
What data is not transferred?
Event access permissions that have been shared to you from other accounts
Collections
Default account settings
Post-Transfer Considerations
After completing a transfer, permissions may need to be adjusted to facilitate collaboration. The new owner can share permissions with the previous owner for ongoing involvement. All event data, such as ticket sales and configurations, remains intact, but the new owner should review all event settings to ensure accuracy.