Offer exclusive access to certain ticket types or even free tickets for your VIPs, staff, guests, artists, sponsors, and more! Magic, right?
How to hide your tickets from public view
Hidden tickets are still valid but will not appear publicly on the event page
Manage your event via the events tab
Navigate to tickets > ticket types via the left-hand menu bar
Find or create the ticket types you would like to hide, and then click the settings ⚙️ icon
Toggle ON hidden
Click save
How to create an access code
Access codes are like "passwords" that when entered will reveal any hidden ticket types associated with that code
Click promote > access codes via the left-hand menu bar
Click Create code and give it a name e.g. VIPACCESS
Set the quantity (how many tickets can this code be used for) - Leave blank if you do not need a limit
Select the hidden ticket type(s) which will be revealed under applies to
Click save
How to create multiple access codes via a CSV file or spreadsheet
You can upload a CSV file to generate multiple access codes at a time which is great for long lists of unique codes such as member numbers, sponsors, complimentary artists and guests access, or presale buyers.
Click Create/Add Code
Choose CSV upload
Download the CSV example file provided. You will need to copy+paste your data into each row
Access code name that will be created
Quantity of each access code
Save and upload your CSV file by clicking choose file
Select the ticket types that these codes will apply to
Hit save
The codes included in the uploaded CSV will apply to all ticket type(s) selected during the upload. If you have lists of access codes that apply to different ticket types, then you will need to upload separate CSV files
How to use an access code to reveal hidden ticket types
Manual entry: A buyer can manually enter the code name after clicking the access hidden tickets link on the ticket selection page:
OR
Companion URL link: A unique link is generated for all access codes
Using this link, a buyer will be directed to the event page and auto-apply the access code - no manual entry required!
Commonly asked questions
Can you apply an access code to a hidden packaged ticket?
Yes, you can apply an access code to a packaged ticket. A packaged ticket will count towards the quantity/capacity just like a single ticket regardless of the number of tickets included in a package.
For example, you create a hidden "Group of 4" package ticket which includes 4 x Tickets. A buyer uses an access code to purchase 1 x Group of 4. This counts as a usage of "1" for the access code.
Can a buyer apply more than one access code to their order?
A buyer can only apply one access code to their order. You can achieve a similar result by creating a discount code as a buyer can apply both an access code and a discount code in the same order.
For example, a buyer should receive exclusive access to a complimentary ticket and another set of discounted tickets.
You can create a hidden, complimentary ticket type which is revealed by an access code and then create a separate discount code to give them a specific $/% off an existing paid ticket type.
Can I hide a ticket type from only one event date within a recurring event date?
All ticket types and their settings will apply to each event date within an event. i.e. Hiding a ticket type will hide it from all event dates.
If you have exclusive access ticket types which only apply to specific event dates you may wish to create a separate event page for these event dates + ticket types. You can showcase all event pages on a single link using a tour page