You can update the details on existing orders, such as the name, email address, mobile, and unique ticket information collected using checkout questions.
Buyers are not automatically notified about changes to their order but new information is updated on their digital tickets. You can also resend their confirmation email to them at anytime.
How to update details on an order or ticket
Manage your event
Navigate to orders/refunds > orders on the left-hand menu
Search for their order by name, email or Order ID
Click actions > edit to the right
Fill in your required field and click update
You can also search for an order across all events via reports > orders on the top-level menu.
Search by their name, email, or order ID and click get report
Updating the details of an order/ticket will automatically update an attendee's digital ticket.
If the ticket buyer/attendee is the same person, there is no need to resend them a new ticket or confirmation email
Resend an order confirmation email with tickets
If an orders' email address has changed or been updated, you can resend the order confirmation email to the buyer and/or individual ticket holders
When editing an order:
Tick the resend order option at the bottom of the edit order page
Select update and send
Tickets can only be sent to each individual attendee/ ticket holder if a unique email address has been collected per ticket using checkout questions
The buyer will always have access to all tickets
Change the ticket type, event, or event date a buyer has purchased
You can use the swap feature to issue a buyer with a new ticket type or ticket to a different event or event date.
Click on the order ID of an order and then select actions > swap
Commonly asked questions
Is it possible to see a history of changes on an order?
Unfortunately it is not possible to see a history or 'changelog' of updates to an order and when specific details may have changed.
I am unable to add unique names onto the tickets in a buyers order?
If there is no field to update the name on each ticket in an order, you have likely not created an appropriate full name checkout question.
Can buyers update their own orders?
Yes, by default, buyers can update their own orders at anytime via the manage order button on their confirmation email. They can update the details of any custom checkout question you have asked for your event.