You can update the details on existing orders, such as the name, email address, mobile, and unique ticket information collected using checkout questions.
📝 Update details on an order or ticket
Manage your event
Navigate to orders/refunds > orders on the left-hand menu
Search for their order by name, email or Order ID
Click actions > edit to the right
Fill in your required field and click update
You can also search for an order across all events via reports > orders on the top-level menu.
Search by their name, email, or order ID and click get report
Updating the details of an order/ticket will automatically update an attendee's digital ticket.
If the ticket buyer/attendee is the same person, there is no need to resend them a new ticket or confirmation email
📧 Resend an order confirmation email with tickets
If an orders' email address has changed or been updated, you can resend the order confirmation email to the buyer and/or individual ticket holders
When editing an order:
Tick the resend order option at the bottom of the edit order page
Select update and send
Tickets can only be sent to each individual attendee/ ticket holder if a unique email address has been collected per ticket using checkout questions
The buyer will always have access to all tickets