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Update details on a buyer's tax invoice or receipt

This article explains how you can change the buyer's details on the tax invoice for an online order.

For online orders, you can change the buyer's details on the tax invoice. For example, if they forgot to put in their business name or details, this can be added even after the transaction is complete.

How to change the buyer details on the online order tax invoice/receipt

  1. Navigate to reports > orders via the top menu bar

  2. Search for the order by Order ID, buyer name or email

  3. To the right of the order, click actions > edit

  4. Update the buyer's details as required

  5. Scroll down and click update

  6. Click the actions button again and resend tickets to resend their order confirmation email or download invoice to save a PDF to your device.

You can also search for an edit orders via the orders/refunds > orders page while managing an event.

You can use the actions > edit page to update details like PO Number, Business Name and billing address for paid by invoice orders.

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