It's the end of bad gifts 🎁... Let your customers give the greatest gift of all; an unforgettable experience at a roaring event (yours!) 🤙
With our Gift Card feature, customers can purchase vouchers for friends and family to be used at any of your events.
Changes coming to gift cards:
❌ If you aren't currently using the gift card feature, it will no longer be available to you on the platform. You will be able to use the new solution we are planning to release in March 2025.
✅ If you are already using the gift cards feature, you can continue to use it until early next year. In March 2025, we are planning on releasing a new solution that you will be able use instead.
💳 Sell your gift cards
🛠️ Create a gift card page
Gift cards are purchased via a dedicated landing page, which you can promote in addition to your events.
Click the promote tab on the top menu bar
Select gift cards > gift cards page
Give your gift card page a:
name
company name
description
logo
Share the URL that is automatically generated on your website, social media, newsletters - wherever you like
View your gift card page and any changes you make via the generated Gift Card URL.
Gift card pages live by default, but can only be accessed via the direct URL link.
💅 Style your page
While on the gift cards page, click styling
Change the:
banner image
header colours
background and primary colours
🗃️ Create your gift cards
Select the gift cards tab on the left-hand menu bar
Click create gift card
Enter your gift card details including:
name e.g. $50 Gold card
value
which events this gift card can be used for
validity
company name
quantity available
number of gift cards that can be used on each order
Style your gift card via the styling tab
You'll need to create multiple gift cards if you'd like to offer vouchers at different prices, months of validity, or events.
🎁 Buying and using your gift cards
👈 Choosing a gift card
On your gift card page customers can choose one, or multiple gift cards
For each gift card, they will enter their recipient’s details including name and email address
Via the see events link, recipients can see which events the gift card can be used towards
💰 Using a gift card
Gift card recipients receive a confirmation email containing the following:
their gift card number
a link to eligible events
instructions on how to use their gift card
Gift card numbers are applied in the gift card code field on the payments page during checkout
Only 1 gift card can be used per order
Orders will still be charged a booking fee on the original sale price (subtotal).
Fees are not charged on the purchase of the gift card itself.
🔁 Resend gift cards
You can resend the gift card order confirmation email as well as the offer email (which contains the gift card code) by following the steps below:
Click reports > gift cards on the top menu bar
Locate the gift card order by order ID or name;
Click the Order ID to see the order details;
Click actions > resend tickets
Need to change the recipient’s email where the gift card code is sent?
💰 When will I receive the payout from gift cards?
Currently, we can only process the payout after a gift card has been redeemed. You will receive the amount redeemed along with the regular event payout.