Conditional questions are a great way to gather additional data from buyers without overwhelming them with questions that may not be relevant.
Conditional questions will only appear when a previous question has been answered with the appropriate value.
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βFor example: You want to find out whether a buyer is a member of your organisation during the checkout process. Members will need to provide their membership number. For non-members, they should be asked no further questions.
ποΈ Set up a conditional question
Head to the checkout questions page of your event via the left-hand menu bar
Add your preliminary checkout question
This should be dropdown, multi-select, or checkbox format question
Add your second question that you wish to be conditional
Click the settings βοΈ icon to the right of your conditional question
Toggle the question to show if the following parameters are met:
question - what question must be answered?
equation - include or exclude certain answers
value - the answer that must be given
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π‘ Tip: Click the π preview checkout form text towards the top right to see how your questions will appear
In the example above, we have created a preliminary dropdown select question Are you a member of ACME organisation? with the available answers βyesβ and βnoβ.
A conditional text question then appears if the answer 'yes' is selected to ask them to enter their membership number