You can receive email notifications about any key events on your event and account. By default, the email address attached to your Humanitix account (that you used to sign up) will receive all event notifications.
If you're a part of an organization, team, or co-hosting the event, you can include additional recipients for any email notifications to keep all teammates up-to-date.
There are 4 notifications you can set up on your account
Attendee enquiries | Guests can send email enquiries to you via the contact host button on the event page or their order confirmation email |
Payouts | Each event payout will generate a confirmation email with a PDF payout receipt attached |
Order notifications | A confirmation email for each ticket sale made by a buyer |
New event | Email notification that a new event has been created under this account and is useful when working in large teams and/or you have shared access to another user enabling them to create events on your behalf. |
How to change your notifications for a single event
Manage your event via the events tab
Select advanced > notifications on the left-hand menu
Select each notification you would like to receive
Click + add recipient to send notifications to additional email addresses
Hit save
How to change notifications for all events under your account
Setting account-level notifications only applies to the events that you own ie. were created under the email linked with your Humanitix account NOT to events that have been shared with you via permissions.
Head to account > my account
On the left-hand menu bar click default notifications
Select each notification you would like to receive
Click + add recipient to send notifications to additional email addresses
Hit save. These notifications will be saved as a default and will apply to all new events
To apply these changes to all existing events click apply to all in the pop-up.
Commonly asked questions
Can I stop attendee enquiries from coming to my account email address?
Attendee enquiries will always be sent to the email address used for your account/the account that created and owns the event. This is to ensure at least one email address is receiving these communications.
You can add additional recipients for these notifications if you want another user or email address to receive these as well.
If you do not want to see this emails in your inbox, consider setting up a filtering rule in your email client to automatically 'archive' or move to a designated folder.
I haven't received any notification emails
If you cannot see any attendee enquiry, payout, or order notification emails in your inbox:
Navigate to the advanced > notifications page while managing your event and review the email addresses(s) that are set to receive any notifications. Ensure these notifications are enabled.
Check your junk or spam folders
Try searching for keywords in your email inbox such as
The event name
"enquiry from"
Try searching for any emails from "[email protected]"
If you are part of a larger organisation, contact your IT department to see if any emails from the [email protected] or any other @humanitix.com domain is marked as a 'safe sender'. Firewall settings may be preventing these emails reaching your inbox.