For most events on Humanitix, tax is not automatically calculated or remitted on your behalf. This will depend on your event's currency. You can ensure tax is collected for your event's sales using the payment settings page.
By default, Humanitix sends an order confirmation email to buyers with an attached PDF tax invoice/receipt. However, to issue a valid tax invoice, your business details - such as your company (or trading) name, address, and tax identification number - must be provided. Without this information, buyers receive a payment receipt that may not meet tax compliance requirements.
Event hosts are responsible for all compliance and tax obligations in areas where the event occurs.
Humanitix cannot give tax advice such as whether or not your event should be subjected to tax. We recommend getting in touch your local tax authority, or, your organisation's finance and accounts team.
Set your event's tax settings and add tax details to invoices
Add your tax details to ensure you are collecting tax for your event and/or issue a tax compliant invoice to buyers.
Manage your event via the events tab
Select payments and fees > settings
Under the tax information tab select yes to turn on Sales tax / Custom tax / GST / VAT
Enter your business name, registration ID, and address
Choose whether to:
Pass on tax: Tax rate is added onto the ticket type price and is covered by the attendee.
Absorb tax: Tax rate is included in your ticket price
Refer to settings for specific currencies:
> Update Sales tax and Custom tax on USD events
For USD events, tax may be automatically calculated and remitted on your behalf based on the event's location.
Tax and Add-Ons
The tax rate applied to an event will also apply to any add-ons sold in the event.
The Tax on add-ons will always be absorbed regardless of your event’s setting.
Tax compliant invoices for buyers
In many countries, an entity or organisation with a tax ID number should issue a tax invoice whether or not they are registered for tax/VAT/GST or a ticket is tax free. This can include sole traders/proprietors. We recommend checking with your local tax authority.
How to apply your tax settings to all events
Click account > my account on the top menu bar
Select default payment settings
Enable tax and enter your tax information as required > click save
To apply your tax details to existing events select apply to all when prompted
Your tax settings will be applied to all future events automatically.
Reissue tax invoices/receipts to buyers
You can download and reissue tax invoices to existing buyers if they have deleted or lost their receipt or have updated your company information. Your most recently saved company information will appear on all new invoices issued or re-downloaded.
Head to orders/refunds > orders
Search for the order
Click actions > resend order to resend a confirmation email containing an updated copy of the tax invoice to the buyer.
You can also click actions > download invoice to download a copy of the PDF invoice for yourself.
How will tax appear on a ticket buyers' invoice?
All ticket buyers will, by default, receive an order confirmation email after their purchase that includes a link to their tickets and a tax invoice with a breakdown of their order and the sales tax component.
Your tax/business information will also appear on this invoice.
Note: If your event is not subject to sales tax, attendees will still be sent a tax invoice but face-value ticket price will not include a tax component.