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How to check in your attendees
How to check in your attendees

Manage your event entry by screening valid ticket holders and tracking your attendance using our check-in tools

Updated over 2 months ago

Checking in attendees is optional but ensures only valid ticket holders come into your event and provide great attendance data for your reporting and marketing needs. Perhaps you’d like to send out a thank you message or survey to only those who attended or reach out to those who didn’t.


Check in guests using the Humanitix scanning app

The quickest and easiest solution for events of all sizes will streamline your entry and make your event look professional.

Download the free Humanitix for Hosts app onto your smartphone or tablet via your device's Apple App Store or Google Play Store

You can use your device's camera to scan an attendee's QR code issued to them on their ticket, or manually search their name.

> Learn more about how to check-in your guests with the scanning app


Check-in guests via the attendees report on your browser

If you have a small box office or welcome station with a laptop and/or tablet setup you can use the Humanitix console to manually check-in guests.

This is also a great option if you happen to also be updating details, creating orders, and managing other data as you go along.

  1. Log into Humanitix on your computer or tablet

  2. Manage your event via the events tab

  3. Navigate to manage attendees > attendees

  4. Search for your attendees and click check-in

  5. Download this report as a CSV file after your event


Export a PDF guest list or CSV spreadsheet

Go old-school with the tried-and-tested method. The simple solution for small, intimate and/or private events, and where devices are limited - just note that you will need to account for any recent sales or changes to attendee data after exporting this list.

  1. Mange your event via the events tab

  2. Head to manage attendees > attendees

  3. Select export attendees in the top right

  4. Choose either CSV or PDF Guest List


Do you have multiple entries or staff members helping out?

Set up multiple devices with the app to simultaneously scan in all of your attendees and watch your check-in data roll in live



How to "check out" an attendee

You can check out an attendee if you need to remove their attendance, or if you have accidentally checked them in.

To check out an attendee via the Humanitix console:

1. Navigate to manage attendees > attendees

2. Search for the attendee using Name or Order ID

3. Click check-out to the right of entry

To check out an attendee via the Humanitix for Hosts app

Re-scan their ticket QR code and tap check-out or tap the attendees tab on the bottom menu bar.

Search for their name and deselect the checkbox next to their name.

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