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Build a seating map for your event
Build a seating map for your event
Updated this week

Enable assigned seating for any event and any venue with our interactive seating map builder. Whether it’s table seating for a gala-style event or an auditorium for your performance, allow your guests to choose their own seats, set up reserved seating, and easily manage seat placements.


🛠️ Create your seating layout

Use the interactive map builder to recreate the bird’s-eye view of your venue’s layout using a range of seating style options and elements.

Changes to the venue are made under the seats layout tab

  1. Manage your event via the events tab

  2. Head to seating map on the left-hand menu bar

  3. Click create new map

  4. Give a name to your map template via the pencil ✏️ icon in the top left

  5. Using the left-hand menu add your seating by clicking on the appropriate element:

    1. Table (round)

    2. Table (long)

    3. Seating rows

    4. Area

  6. Drag and place your seating elements

  7. Use the objects menu to add in-room features such as the stage, bar areas, exits etc

  8. Click save

To edit your seating map at a later date click seating map > edit

Once you’ve built and saved a seating map it will be stored as a template that can be copied onto another event

✏️ Edit your seating elements

Adjust seats per row, row labels, table names - you name it.

  1. Click on a seating block or table

  2. Under the info tab on the left hand side:

    1. Adjust table names

    2. Adjust the number of seats per table or row, or adjust the number of rows

  3. Under the settings tab

    1. Adjust table prefixes

    2. Adjust row labels, alignments and edit individual rows

🤫 Make your tables private

Mark certain tables on your seat map exclusively reserved for VIP or special guests. Making tables private will mean that these tables cannot be booked during the checkout process, even if they are ticket types mapped to it.

To make a table private:

  1. Click on the table you would like to make private

  2. Navigate to the side menu bar click settings > toggle on ‘Make this table private’

    1. The table will change to a darker shade when this is successful

  3. Click done

💡 Tip: Use the multi-select tool - or - hold down SHIFT to select multiple seats

Select only certain seats from a seating block to mark out reserved or VIP seating


🎫 Map your ticket types to your seating plan

Mapping tickets is a required step to assign seats and to allow attendees to choose their own seats during checkout


Tell the system where certain ticket-type holders can sit. This is your opportunity to set up reserved seating for VIPs, staff or speakers…

  1. Click edit map

  2. Click the mapping tab

  3. Select a seating block or table

  4. On the left-hand menu select the ticket types that apply to these seats

  5. Click save

You can map multiple ticket types to the same seat but each seat can only be purchased once


🔗 Manage Capacity: Match your ticket type capacities to the number of seats mapped in your seating plan

Once you've mapped ticket types to seats, it's time to double-check your capacities are correct, to ensure you don't under or oversell your event!

The number of seats mapped to each ticket type no longer automatically determines or updates each Ticket Type Capacity.

However, if your ticket capacity is higher or lower than the number of seats you've allocated for that ticket type, the system will flag this as an issue to double-check.

You can now easily compare and update your ticket capacities to the number of seats you have mapped for each ticket type, via the manage capacity tool.

Once you've mapped your tickets to your seat map, check for any issues flagged in the mapping status.

Then, click the link to go to the manage capacity view. Here you can update your ticket capacities to align with the number of seats you have mapped to each ticket.

Once in the manage capacity window, you can:

a) click the checkbox beside each ticket type to auto-match them individually, or

b) select auto-match all to action this for all mapped ticket types

Make sure to save your updates before closing your seat map.

This will increase/decrease the ticket capacity to the number of seats mapped to each ticket type, updating and locking these totals in the Tickets > Ticket Types section.

NOTE: only mapped tickets that have been auto-matched will have their capacities locked in the Tickets > Ticket Types section.

The capacities for unmapped and unmatched tickets can still be edited from the Tickets > Ticket Types section.


⚙️ Manage your assigned seats

Enable guests to choose their own seats

  1. Click the seating map tab or close the seating map builder

  2. Toggle ON attendees can pick their own seats

Guests will be prompted to select their seats after they have selected their tickets


The customer journey

  1. Select tickets

  2. Enter details

  3. Select seats

  4. Checkout


Assign and change seats on behalf of guests

If you’ve chosen to manage seating placements or need to swap seats for a guests

  1. Select seating map > manage attendees

  2. Click on the assigned seats tab

  3. Assign:

    1. Click the unassigned tab to see all orders/tickets that have not been assigned seats

    2. Click assign to choose seats

    3. Hit save

4. Reassign:

  1. Use the search bar or click on highlighted seats to

    1. clear seat or

    2. change seat - then select the new seat and click move


Assigning seats on behalf of buyers?

If you are assigning seats on behalf of your buyers, then it is recommended not to send the tickets to the buyer at the time of purchase (via advanced > settings > send tickets > toggle off).

Instead, you can send out the tickets via an email campaign once you have allocated each ticket a seat. This way, the seat location will show on the tickets!

Read more here on how to do this with the @ViewTickets code using the email campaigns tool.


❓ FAQs

My event has multiple dates/sessions. How does that work?

  • Seating maps work just like ticket types. They apply to each event date. For example, your event has 3 nights; Friday, Saturday, and Sunday. A guest can buy seat ‘A1’ for the Friday session, however another guest can select Saturday or Sunday and find seat ‘A1’ still available.

I have orders for my event but I can’t click on the ‘unassigned’ tab to assign them

  • Make sure your ticket types have been mapped to your seats via the ticket mapping tab. Tickets cannot be assigned if the ticket type hasn’t been mapped.

Can I share seating maps with my team members?

  • Seating maps are currently restricted to an account level. However, you can pass on seating map templates through events.

  1. Create the seating map template under your account

  2. Your team member shares to you the event they would like the seating map applied to

  3. Open the event > seating maps > copy the seating map template

  4. Moving forward your team member can apply this template to future events they create

>> See the full guide on sharing access to events here

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