Buyers are automatically asked at checkout to opt-in to receive marketing or promotional material from you (the host).
"Keep me updated on the latest news, events, and exclusive offers from [the host]"
Answers to the marketing opt-in checkbox question are found in the orders report.
Find answers to the marketing opt-in question on the orders report
Navigate to the reports > orders report on the top menu bar. You can filter by event or download a list of orders across all your events.
Refer to the marketing opt-in column
Yes = They have opted in
No = They have not opted in
Click Export CSV to export this as a CSV file spreadsheet and filter for this column
Best practice: You should only email promotional or marketing material such as upcoming events to those who have opted in.
You risk a greater chance of a recipient reporting your emails as spam which may damage your overall email deliverability rates.
Find your host profile follower list
If a host profile is linked to an event page at the time of purchase, a buyer will also become a follower of that host profile if they opt-in for marketing.
Prospective buyers can also always opt-in to follow a host profile from your Host profile page without needing to register for an event.
You can therefore view and export your list of host followers knowing that all of these people have opted-in for marketing and promotional content.
Navigate to account > hosts on the top menu bar and select your host profile.
Then select followers.
Click the download ⬇️ button to export your followers list
Can I email buyers who have opted in for marketing through Humanitix?
While Humanitix has an email campaign tool that can be used to send emails, this tool is designed only for service-level emails to registered attendees of a specific event. It cannot be used to send promotional or marketing materials to any past ticket buyer.
We would recommend integrating with a third-party email client like Mailchimp to send these promotional emails to appropriate recipients only.
Automatically notify followers of a new published event
You can notify your host follower list via email of any new event that has been published:
Ensure your host profile is linked to your new event
Click Publish
Toggle ON Notify my followers > publish now
Followers will receive an promotional email for your new event and prompt them to make a purchase
