If you're running into issues with the Humanitix for hosts app, such as missing event or attendee data, missing events, error messages, slow load times and/or crashes, please try the following quick troubleshoots.

Apps that have been running in the background for too long can sometimes run into performance or sync issues.

Close the app completely (not just minimise) and reopen it.

Head to your device's app store to make sure you have the most recent version of the app and any updates. Performance issues may have already been addressed in an update.

While the Humanitix for Hosts app can scan tickets while offline, taking certain actions such as logging in, loading an event for the first time, or selling tickets will require an active internet connection.

Persistent loading screens or missing data may be caused by an unstable data connection. Try connecting to a WIFI or data service, or vice versa.

Clearing your app's storage cache and data will reset your event data. The next time you load your app and event, you will download all data from a fresh point.

Note: You will be logged out of the app

The most effective solution if you are still running into issues is to completely uninstall and reinstall the app. For iOS devices such as iPads and iPhones this will clear any saved app data.