There are several troubleshoots or quick fixes you can do without contacting the Humanitix team to help resolve common 'issues' such as:
Recurring 'error messages'
Pages that won't open or blank pages
A button doesn’t respond
Missing features, buttons, or images
You suddenly can’t complete an action that you normally can
Integration is not working as intended
Humanitix, like any website or software undergoes constant updates and improvements to keep the platform running and to offer new features. This means the 'version' of Humanitx you're using may need a quick refresh occasionally.
The same can be said for the integrations available with Humanitix, where third-party platforms are also making updates and changes.
If you believe there may be an issue with Humanitix i.e. a 'bug' or problem with our system please contact the Humanitix support team.
You can send us a message via the messenger after logging in or emailing us as [email protected]
Please review the following troubleshoots before getting in touch with the Humanitix team.
How to troubleshoot issues on the Humanitix console
Use a support browser
Please make sure you are using one of the browsers listed below. You can click the links to check your browser version and update if needed. We recommend using the following:
Microsoft Edge
While it is a compatible browser, we do find Safari runs into more issues than others
Avoid using Internet Explorer. Microsoft has stopped supporting Internet Explorer and is no longer supported by most web applications. To ensure you have an optimal experience, we recommend using one of the browsers listed above.
Try a different browser
Try switching to a different browser to see if the same issue persists. If the issue does not continue it's likely an issue related to the browser rather than the Humanitix platform. Continue your work on the new browser while looking at our troubleshoot options below to help get you back up and running.
Update your browser
An outdated browser can often cause security and performance issues outside of Humanitix but may also be incompatible with a new version of the Humanitix platform.
Ensure your browser is updated to the most recent version then reload or restart your browser and Humanitix.
Refresh your page or restart your browser
Closing your browser competely can help troubleshoot any performance or load issues which may arise from being open too long or too many tabs.
Your refresh options may differ between browsers but look for a "refresh" icon next to your URL in your browser
Clear the "cache" of your browser
Cache is 'stored data' that helps applications like a web browser load faster and with prefilled information. However, cached information that is too old or outdated may cause issues if website like Humanitix have updated.
Clearing the cache can help resolve issues like blank pages, missing features, or recurring error messages and ensures you are running on the latest version of Humanitix.
To clear your browser cache:
Navigate to Humanitix and/or the page you are experiencing issues with
On your keyboard:
PC: Hold down Ctrl and press F5.
MAC: Hold down ⌘ Cmd and ⇧ Shift key and then press R.
We recommend restarting your browser after clearing your browser cache
Restart your computer or device
Issues affecting Humanitix may actually be related to your device, and turning your device off and on again can help resolve these. You may roll your eyes but we see it quite often!
Update your computer or device
Ensure your devices operating system is up-to-date with the latest version. Out of date versions may be incompatible with some web brower versions and therefore cause complications with the Humanitix platform.
Use a desktop to log into Humanitix
The Humanitix web app for event hosts is designed for desktops. To give you the best user experience or support for all the features, we recommend using a desktop computer to create, edit and manage your events.
Troubleshooting issues with integrations
If your integration is not syncing certain data, try disconnecting the integration and reconnecting it. This method works for the following native integrations:
Salesforce - only disconnect if the initial sync does not work (i.e. no data was ever synced). If your sync has worked before, please do not disconnect.
Mailchimp
HubSpot
Facebook
Zapier
Stripe