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Troubleshoot common issues with the Humanitix for Hosts app
Troubleshoot common issues with the Humanitix for Hosts app

Solve performance or data issues with your scanning app

Updated over a week ago

If you're running into issues with the Humanitix for hosts app such as missing event or attendee data, missing events, error messages, slow load times and/or crashes please try the following quick troubleshoots.

Close and re-open the app

Apps that have been running in the background for too long can sometimes run into performance or sync issues.

Close the app completely (not just minimise) and reopen it.


Make sure you have the most recent version of the app

Head to your devices app store to make sure you have the most recent version of the app and any updates. Performance issues may have been already addressed in an update.


Log out and reload the app

Logging out and reloading the app can 'resync' your event data with our servers and also make sure any 'over-the-air' updates are installed.

  • Log out of the app

  • Triple-Tap the Humanitix logo on the login page

  • Tap RELOAD

  • Login again


Clear your app cache and data (Android)

Clearing your apps storage cache and data will reset your event data. The next time you load your app and event you will download all data from a fresh point.

Note: You will be logged out of the app

  • Exit out of the Humanitix for Hosts app

  • Navigate to your device settings โš™๏ธ

  • Search for the Humanitix app in "Apps"

  • Navigate to storage and cache

  • Choose delete storage

  • Reopen Humanitix for Hosts app and login again


Uninstall and reinstall the app (iOS and Android)

The most effective solution if you are still running into issues is to completely uninstall and reinstall the app. For iOS devices such as iPads and iPhones this will clear any saved app data.

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