If you're running into issues with the Humanitix for hosts app such as missing event or attendee data, missing events, error messages, slow load times and/or crashes please try the following quick troubleshoots.
Close and re-open the app
Apps that have been running in the background for too long can sometimes run into performance or sync issues.
Close the app completely (not just minimise) and reopen it.
Make sure you have the most recent version of the app
Head to your devices app store to make sure you have the most recent version of the app and any updates. Performance issues may have been already addressed in an update.
Log out and reload the app
Logging out and reloading the app can 'resync' your event data with our servers and also make sure any 'over-the-air' updates are installed.
Log out of the app
Triple-Tap the Humanitix logo on the login page
Tap RELOAD
Login again
Clear your app cache and data (Android)
Clearing your apps storage cache and data will reset your event data. The next time you load your app and event you will download all data from a fresh point.
Note: You will be logged out of the app
Exit out of the Humanitix for Hosts app
Navigate to your device settings ⚙️
Search for the Humanitix app in "Apps"
Navigate to storage and cache
Choose delete storage
Reopen Humanitix for Hosts app and login again
Uninstall and reinstall the app (iOS and Android)
The most effective solution if you are still running into issues is to completely uninstall and reinstall the app. For iOS devices such as iPads and iPhones this will clear any saved app data.