Humanitix strives to ensure all of our event pages are fully accessible, including adhering to Web Content Accessibility Standards (WCAG 2.1) and being completely screen reader-friendly.
Additionally, you can also help ensure your event and event page are accessible for your guests by adding your own accessibility information.
Accessibility information will appear via a link on the event page and on the digital ticket for ticket holders. This can include information such as:
On-the-day contact details
Travel instructions
Entry instructions
Accessible parking
Accessibility features available (Closed Captions, Wheelchair Access etc)
How to add your event's accessibility information
Manage your event via the events tab
Navigate to comms > accessibility on the left-hand menu
Enter all relevant details under add information
Click + add custom info to add a custom field of your choosing > click save
You can also add any additional information in your event description, such as strobe lighting, flash photography, amplified music or sounds, etc.
Note: The fields within the accessibility > information page are "plain text" fields, meaning that hyperlinks cannot be inserted here. We recommend you paste the full URL with instructions for buyers to copy and paste the link into a new browser tab.
You can also add hyperlinks to different customer touchpoints using a custom message that appears on the order confirmation email or digital ticket.
Highlight available accessibility features
You can highlight accessibility features your event and/or venue offers. These icons will appear on the same accessibility information page accessed via the event page or digital ticket.
To add your accessibility features:
Navigate to comms > accessibility
Choose the select features tab
Select all accessibility features available at your event
Buyers can filter events on the Humanitix website by accessibility requirements.
Ask your attendees about their accessibility requirements
Using checkout questions, you can collect any accessibility requirements from guests when they register. This data can be exported and catered for on the day.
To collect accessibility requirements from attendees:
Manage your event and navigate to checkout questions on the left-hand menu bar
Click + add question
Add the accessibility requirements template question
This is a text field attendees can use to specify their needs
Send an email to attendees about the day's accessibility information
We recommend sending registered ticket buyers communications in the lead-up to the event with accessibility information, such as instructions on how best to travel or access the event on the day.
You can send a free email via Humanitix using the email campaigns tool.
Ensure your event description's images have Alt Text
If you have added additional images to your event description, ensure you have added Alt Text. Alt text gives screen-reader users a clear, meaningful description of each image. It's a small step that makes a real difference for ticket buyers using screen readers.
Upload your image into the description field, then click on the image and select the alt text action in the top right.
If you're using the gallery section, you'll also see the option to add your alt text by looking for the "Aa" action.
Use the accessibility checklist
Check out these event accessibility checklists:
Event Accessibility Checklist from the Australian Federation of Disability Organisations
Event Accessibility Checklist from the New Zealand Ministry of Social Development