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Add or edit accessibility information for your event
Add or edit accessibility information for your event

Ensure everyone has a fantastic time no matter their ability by providing accessibility information and capturing needs ahead of time.

Updated over a week ago

A key step to ensuring your event is accessible is to provide your attendees have all the details ahead of the event. This can include information such as:

  • On-the-day contact details

  • Travel instructions

  • Entry instructions

  • Accessible parking


How to enter your accessibility information

To enter your accessibility information for your event:

  1. Manage your event via the events tab

  2. Navigate to design & comms > accessibility > information via the left-hand menu bar

  3. Enter all relevant details in the form provided

  4. Click + add custom info to add a custom field of your choosing > click save

It’s also best to disclose any specifics in your event description, such as strobe lighting, flash photography, amplified music or sounds, etc.


♿ Highlight any available accessibility features at your event

  1. Select the design & comms tab > accessibility

  2. Head to the Features page

  3. Select all accessibility features available at your event


Buyers can filter events on the Humanitix website by accessibility requirements.


📧 Send an email to attendees about accessible transport options

Use our email campaigns tool to send out reminder emails in the days and weeks ahead of the event with instructions on how attendees can best travel or access the event.


❓ Ask your attendees about their accessibility requirements

You can ask attendees to advise of any accessibility requirements when registering so you can provide for any needs on the day. To do this:

  1. Head to the checkout questions page of your event

  2. Click + add question

  3. Add the accessibility requirements template question
    This is a text field attendees can use to specify their needs

>> See our full guide on collecting data from your attendees during checkout



✅ Use the accessibility checklist

Check out these event accessibility checklists:



​🔍 Web accessibility at Humanitix

Every time we roll out a new feature, we ensure it adheres to accessibility standards, like the Web Content Accessibility Guidelines (WCAG 2.1). Testing is continuous and Humanitix has worked with Atlassian, Vision Australia, Google, Intopia and Knowbility to audit and fix issues on our platform.

The Humanitix development team also completes regular training to stay on top of the latest accessibility standards.

Colour automation - development of an algorithm

We love to offer event hosts the ability to customise their event pages with their own styling and brand colours. Our dedicated team has developed an algorithm to automate the colour contrast of page backgrounds, secondary colours and fonts. Our hosts can keep their event pages accessible without sacrificing style.

Does Humanitix hold a Web Content Accessibility Guidelines (WCAG) certification?

We are continually making updates and improvements to our products, with new releases at least every fortnight. Unfortunately, as the WCAG certification becomes invalid every time a product is updated, it is impractical for Humanitix to reapply for certification on such a regular basis!

So while we don’t hold the official certification, you can rest assured that accessibility is a core priority at Humanitix, and because of that, many of the world’s leading accessibility non-profits use Humanitix for their events. What matters most is that the solutions are accessible (and not just a formality!).

If you experience an area of Humanitix that is not accessible, please contact our team and provide as much details as possible.

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