Accessibility information will appear via a link on the event page and the digital ticket for ticket holders. This can include information such as:
On-the-day contact details
Travel instructions
Entry instructions
Accessible parking
Accessibility features available (Closed Captions, Wheelchair Access etc)
How to add your event's accessibility information
Manage your event via the events tab
Navigate to design & comms > accessibility > information via the left-hand menu bar
Enter all relevant details in the form provided
Click + add custom info to add a custom field of your choosing > click save
You can also add any additional information in your event description, such as strobe lighting, flash photography, amplified music or sounds, etc.
Highlight available accessibility features
You can provide clear confirmation of the accessibility features your event and/or venue offers. These icons will appear in the same accessibility information page accessed via the event page or digital.
To add your accessibility features:
Select the design & comms tab > accessibility
Head to the Features page
Select all accessibility features available at your event
Buyers can filter events on the Humanitix website by accessibility requirements.
Ask your attendees about their accessibility requirements
Using checkout questions you can collect any accessibility requirements from guests when they register. This data can be exported and catered for on-the-day.
To collect accessibility requirements from attendees:
Manage your event and navigate to checkout questions on the left-hand menu bar
Click + add question
Add the accessibility requirements template question
This is a text field attendees can use to specify their needs
>> Learn more about collecting data from your attendees during checkout
Send an email to attendees about accessible transport options
Use email campaigns tool to send out reminder emails in the days and weeks ahead of the event with instructions on how attendees can best travel or access the event.
Use the accessibility checklist
Check out these event accessibility checklists:
Event Accessibility Checklist from the Australian Federation of Disability Organisations
Event Accessibility Checklist from the New Zealand Ministry of Social Development
How accessible is the Humanitix?
Every time we roll out a new feature, we ensure it adheres to accessibility standards, like the Web Content Accessibility Guidelines (WCAG 2.1). Testing is continuous and Humanitix has worked with Atlassian, Vision Australia, Google, Intopia and Knowbility to audit and fix issues on our platform.
The Humanitix development team also completes regular training to stay on top of the latest accessibility standards.
Colour automation - development of an algorithm
We love to offer event hosts the ability to customise their event pages with their own styling and brand colours. Our dedicated team has developed an algorithm to automate the colour contrast of page backgrounds, secondary colours and fonts. Our hosts can keep their event pages accessible without sacrificing style.
Does Humanitix hold a Web Content Accessibility Guidelines (WCAG) certification?
We are continually making updates and improvements to our products, with new releases at least every fortnight. Unfortunately, as the WCAG certification becomes invalid every time a product is updated, it is impractical for Humanitix to reapply for certification on such a regular basis!
So while we don’t hold the official certification, you can rest assured that accessibility is a core priority at Humanitix, and because of that, many of the world’s leading accessibility non-profits use Humanitix for their events. What matters most is that the solutions are accessible (and not just a formality!).
If you experience an area of Humanitix that is not accessible, please contact our team and provide as much details as possible.